Unauthorized Account and Check Claims Operations Executive

U.S. Bank • Gresham, OR

1d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for the overall operational performance of assigned area or business line. Develops group-wide business plans, develops policies and ensures compliance. Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and/or controls. Leads collaborative efforts with other internal and external groups. Ensure and manages sufficient technological resources. Handles personnel matters.

Requirements

• Management/supervisory experience
• 10 or more years of banking or other relevant experience
• Superior knowledge of Fair Credit Reporting Act (Reg-V) and the Truth and Lending Act (Reg-Z)
• Superior knowledge of Electronic Funds Transfer Regulation (Reg-E)

Nice To Haves

• Preferred expertise in Process Improvement methodologies, including Lean and Six Sigma process design
• Proven experience in building operational units and collaborating cross-functionally with business partners to deliver exceptional customer experience
• Strong focus on enhancing and maintaining superior customer experience standards
• Bachelor’s degree in finance, Accounting or relevant field
• MBA
• Well-developed verbal and written communication skills
• Knowledge of assigned unit(s) and relation to broader industry
• Effective verbal and written communication skills necessary
• Incumbent possesses strong analytical, decision-making, and problem-solving skills
• Requires considerable tact, diplomacy and people skills

Responsibilities

• Responsible for investigating and resolving claimant identified scenarios or the unauthorized use of their personal sensitive information used to establish an account at U.S. Bank Claims reported directly to the bank, or indirectly through credit reporting agencies
• Responsible for the claims specialist’s investigating the reported event while performing a reasonable investigation to determine if the claimant is a victim of ID Theft
• Responsible for investigating and resolving customer identified scenarios involving fraudulent or improperly negotiated check drawn off a DDA Common examples include counterfeit, forged, and endorsement scenarios governed by the Uniform Commercial Code (UCC) and Your Deposit Account Agreement (YDAA)
• Responsible for recovery (outgoing breach of warranty)
• Knowledge of indemnification agreements content and structure for scenarios not eligible for outgoing breach of warranty recoveries
• Responsible for incoming breach of warranty claims submitted from other institutions
• Responsible for pays outs via indemnity agreements to other banks (no-loss scenarios where funds are available/held)

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees