UM/CM Product Management (IC)

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Conducts in-depth analysis of program data, metrics, and performance indicators by identifying trends, patterns, and insights to assess program effectiveness, efficiency, and impact. Assists in the planning and development of programs and initiatives through contributing to the design and implementation of program structures, processes, and timelines. Engages with internal and external stakeholders to gather requirements, gathers feedback, and fosters collaboration. Identifies and assesses risks associated with program implementation by monitoring and evaluating risk factors throughout the program lifecycle and makes recommendations for adjustments as needed. Manages program-related data and documentation by ensuring data accuracy, completeness, and integrity. Recommends and implements changes to enhance efficiency, effectiveness, and quality. Develops and implements monitoring and evaluation plans to assess program outcomes and impact. Provides guidance and support to junior analysts and team members by fostering a learning culture and contributing to professional development within the program management team. Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs. At the higher levels, incumbents manage large multifaceted projects; at lower levels, incumbents may be concerned with clearly identifiable elements or functions within a larger project. Additional Responsibilities: Drive progress across key milestones and develop value-based metrics to measure outcomes. Cultivate deep subject matter expertise and promote a results-driven mindset. Build and maintain strong cross-functional relationships. Prepare and deliver presentations for internal and external stakeholders. Ensure adherence to standardized program management processes and best practices. Lead use cases within the clinical product innovation portfolio and initiatives. Manage innovation scope through all stages including ideation, solution development, pilot, and scaling. Evaluate new concepts, emerging innovation trends, and clinical operations benchmarking. Foster a culture that accelerates strategy through Heart At Work Behaviors.

Requirements

• 5–7 years of experience in healthcare, with a focus on complex, cross-functional initiatives.
• Exceptional interpersonal and stakeholder management skills.
• Advanced problem-solving and critical thinking abilities.
• Excellent communication skills, including experience preparing documents and presenting to senior leaders.
• Proven ability to adapt to change and align with evolving priorities.
• Analytical & Organizational Skills for managing intake workflows, data tracking, and performance metrics.
• Proficiency with project management tools (Microsoft, Excel, SharePoint, Outlook etc).

Nice To Haves

• Utilization Management and/or Case Management experience preferred

Responsibilities

• Conducts in-depth analysis of program data, metrics, and performance indicators by identifying trends, patterns, and insights to assess program effectiveness, efficiency, and impact.
• Assists in the planning and development of programs and initiatives through contributing to the design and implementation of program structures, processes, and timelines.
• Engages with internal and external stakeholders to gather requirements, gathers feedback, and fosters collaboration.
• Identifies and assesses risks associated with program implementation by monitoring and evaluating risk factors throughout the program lifecycle and makes recommendations for adjustments as needed.
• Manages program-related data and documentation by ensuring data accuracy, completeness, and integrity.
• Recommends and implements changes to enhance efficiency, effectiveness, and quality.
• Develops and implements monitoring and evaluation plans to assess program outcomes and impact.
• Provides guidance and support to junior analysts and team members by fostering a learning culture and contributing to professional development within the program management team.
• Plans, monitors and manages internal projects from initiation through completion.
• Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes.
• Manages projects to ensure on-time completion according to specifications and within budgeted costs.
• Drive progress across key milestones and develop value-based metrics to measure outcomes.
• Cultivate deep subject matter expertise and promote a results-driven mindset.
• Build and maintain strong cross-functional relationships.
• Prepare and deliver presentations for internal and external stakeholders.
• Ensure adherence to standardized program management processes and best practices.
• Lead use cases within the clinical product innovation portfolio and initiatives.
• Manage innovation scope through all stages including ideation, solution development, pilot, and scaling.
• Evaluate new concepts, emerging innovation trends, and clinical operations benchmarking.
• Foster a culture that accelerates strategy through Heart At Work Behaviors.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level