Ultrasonic Testing Service Excellence Engineer

Baker Hughes • Harrisburg, PA

3d • Remote

About The Position

Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.

The Ultrasonic Testing Service Excellence Engineer (UT SEE) is responsible for resolving customer issues, technical training, and other projects with moderate complexity including supporting NPI and customer Field Service visits. In this role, you will use defined tools, follow processes/guidelines and escalation paths, meet day-to-day short-term objectives, and must have the ability to independently lead the resolution of issues through immediate action or short-term planning.

Requirements

• Have extensive experience in Ultrasound, Testing Machines, in-house repair, field services, and software applications.
• Have fluent English language skills with the ability to discuss technical matters. Additional languages are a plus.
• Have a Bachelor’s degree in engineering from an accredited university or college.
• Have experience in analyzing technical issues.
• Have strong oral and written communication skills.
• Have strong interpersonal skills, be team oriented, and show willingness to work remotely in a global team.
• Have the ability to work with changing priorities throughout the day as new customer issues and needs arise.
• Have the willingness and ability to work a flexible schedule.
• Have willingness and ability to travel for training and customer site visits.

Nice To Haves

• Have technical skills in LAN networks, TCP/IP protocols, and network technologies.
• Have computer knowledge and be able to troubleshoot failures, install and set up hardware, and install and configure software and drivers.
• Have experience with PLC Simatic S7 and be able to use Simatic Manager and TIA Portal to support installation, testing, and troubleshooting.
• Have experience using electrical measuring equipment such as multimeters, oscilloscopes, attenuators, and generators.
• Have authorization to perform electrical work in the low-voltage range as required by local governing bodies.
• Have experience with SAP and SalesForce.com.
• Have structured work methods and strong analytical skills.
• Have experience managing multiple tasks in parallel.

Responsibilities

• Acting as the single point of contact with the customer for timely and satisfactory resolution of a wide variety of technical issues/queries for the Ultrasonic product lines, driving and leading the resolution process.
• Having fundamental knowledge of Ultrasonics, the associated installations, repairs, troubleshooting, and applications.
• Involving other teams as required, facilitating and motivating them to support the resolution process, and using own leadership skills to gain buy‑in and engagement.
• Effectively handling technical queries from assigned customers and being knowledgeable of and sensitive to business, social, and cultural issues significant to the customers.
• Building strong relationships with different internal teams and customers.
• Working with the regions and leadership to prioritize cases.
• Supporting Remote Service team members and other teams as required.
• Developing, preparing, and conducting training for internal and external technicians.
• Attending, participating in, and completing field interventions as required to support remote service cases or field service needs.
• Supporting New Product and New Service Introductions by being on development teams, developing training, and attending training to continually expand knowledge and expertise.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees