UKG Support Supervisor

Cushman & Wakefield

20d

About The Position

The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. Role Purpose Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality.

Requirements

• 3–5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration.
• Proven ability to build new configurations and manage ongoing support independently.
• Solid understanding of workforce management principles, timekeeping, and payroll processes.
• Strong troubleshooting skills and ability to resolve configuration issues efficiently.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities in a fast-paced environment.

Nice To Haves

• UKG Pro WFM certification or equivalent training.
• Experience with ticketing systems and IT Service Management practices.
• Proficiency in MS Excel and Smartsheet for data analysis and reporting.

Responsibilities

• Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM.
• Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements.
• Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis.
• Document configuration changes and maintain accurate records in the designated tracking system.
• Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements.
• Provide guidance and knowledge transfer to end-users and super users as needed.
• Escalate complex issues to senior support or technical teams when necessary.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees