UI Claims Specialist

State of Nebraska•Lincoln, NE

3d•$18•Onsite

About The Position

Are you ready to make an impact in the lives of Nebraskans? The Department of Labor has a great opportunity to join a dynamic group of teammates as Unemployment Insurance (UI) Claims Specialists and help support individuals needing assistance when filing for unemployment insurance benefits. We are looking for Individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today! Here's what we have to offer! 13 paid holidays Vacation and sick leave that begin accruing immediately Military leave 156% state-matched retirement Tuition reimbursement Employee assistance program 79% employer paid health insurance plans Dental and vision insurance plans Employer-paid $20,000 life insurance policy Public Service Loan Forgiveness Program (PSLF) through the Federal government Wide variety and availability of career advancement as the largest and most diverse employer in the State Opportunity to be part of meaningful work and make a difference through public service Training and Development based on your career aspirations Examples of Work Assist unemployment insurance claimants and employers with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits. Receive and respond to telephone and email inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws, agency rules, regulations, policies and procedures. Explain services, procedures, agency rules and regulations, options, and benefits to customers by interpreting state and federal unemployment insurance laws. Discuss NDOL and American Job Center services and refer accordingly. Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions. Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database. Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required. Assist in the adjudication of issues and claims. Conduct eligibility reviews with unemployed individuals by telephone regarding ability and availability to work; if needed, take necessary action. Assists in monitoring of scanning terminal, fax terminal and Enterprise Management System to ensure system continuity. Upload incoming documents into the NEworks system. Forward employer and claimant correspondence for adjudication or additional processing. Other duties as assigned. Location: On-site positions located at the NDOL Administration Building, 550 South 16th Street, Lincoln, NE Schedule: 8am-5pm; Monday-Friday

Requirements

Training or experience in areas such as public contact, customer service, call center and/or performing office/clerical procedures, including the use of personal computer, associated software, and office equipment.
Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.
Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.

Nice To Haves

Associate's degree in business administration, marketing, human resources, social services or related field.
Experience working as a customer service representative.
Spanish/English bilingual language skills preferred but not required.

Responsibilities

Assist unemployment insurance claimants and employers with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
Receive and respond to telephone and email inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws, agency rules, regulations, policies and procedures.
Explain services, procedures, agency rules and regulations, options, and benefits to customers by interpreting state and federal unemployment insurance laws.
Discuss NDOL and American Job Center services and refer accordingly.
Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions.
Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required.
Assist in the adjudication of issues and claims.
Conduct eligibility reviews with unemployed individuals by telephone regarding ability and availability to work; if needed, take necessary action.
Assists in monitoring of scanning terminal, fax terminal and Enterprise Management System to ensure system continuity.
Upload incoming documents into the NEworks system.
Forward employer and claimant correspondence for adjudication or additional processing.
Other duties as assigned.

Benefits

13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations