Lets begin! UCC Technical Support Analyst (11526)

Moody's•San Francisco, CA

About The Position

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Our Unified Communications & Collaboration (UCC) Support team is responsible for delivering seamless communication and collaboration experiences across Moody's global offices. The team's main purpose is to provide expert technical support for meeting rooms, live events, and collaborative technologies, ensuring that employees, executive leadership, and external partners can connect and work together efficiently. The (UCC) Support role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core skills and competencies, the role also involves the following: Equipment Moves and Physical Setups for Events: The role has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction.

Requirements

Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
Experience supporting live production events, including managing audio, video, and camera systems.
Knowledge of digital audio mixers and Dante audio.
Knowledge of Vmix, BlackMagic Studio Cameras and switchers.
Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
Ability to track, report and collaborate on any technical issues or concerns
Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents.
A Bachelor's degree with 3-5 years of experience in Audio Visual Support or a related discipline.

Responsibilities

Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance.
Assist in the planning, coordination, and execution of various events.
Provide exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience.
Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach.
Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.