ucbCARES Engagement Science Partner

UCB • Atlanta, GA

43d • Hybrid

About The Position

UCB is looking to hire an exceptional UCBCares Engagement Science Partner who excels at collaboration across a variety cross-functional stakeholders, demonstrates strong prioritization skills and management of competing tasks with a focus on delivering exceptional customer service reflecting a solutions-oriented mindset.
Job Scope and Accountabilities:
Our successful hire will focus on handling incoming customer service requests by providing timely, accurate responses to product inquiries. Support customers in overcoming challenges accessing medication and support programs and ensure all interactions are documented in a compliant, detail-oriented manner. Maintain up-to-date product knowledge, gather and share customer insights, and follow up to guarantee resolution and exceptional service. You will work directly with a team of individuals consisting of both Pharmacists and Customer Care Professionals while engaging more broadly with colleagues across Quality Assurance, Pharmacovigilance, Customer Service, and Trade teams. Additional support and collaboration with both Field Medical and Commercial teams to support external stakeholders across all therapeutic areas.

Requirements

• Bachelor’s Degree with a health care related background (preferably RN/BSN)
• Minimum of 2 years clinical experience with patient education or support responsibilities
• Experience in customer service or patient-facing roles
• Strong interpersonal and communication skills

Nice To Haves

• Background in CNS, Immunology or Rare Disease is helpful

Responsibilities

• Respond to incoming product inquiries in a timely manner.
• Appropriately escalate inquiries to internal stakeholder to ensure compliance with applicable regulations
• Exhibit proficiency in timely and accurate documentation in the designated Inquiry Database
• Make use of advanced customer service skills to meet or exceed customer expectations.
• Maintain relevant product knowledge and ensure strategic alignment with designated internal stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees