UAS Field Service Representative I

Edge Autonomy•Huntsville, AL

34d•Onsite

About The Position

The UAS Field Service Representative is responsible for providing virtual and on-site technical support, troubleshooting, and maintenance services for our UAS and Payload systems. This position will be based out of our Huntsville, Alabama office, with approximately 50% travel required to customer sites worldwide.

Requirements

Excellent communication skills necessary to interface with a wide range of technical and non-technical customers from diverse cultures at all organization levels
Proven experience in field service or technical support roles, preferably with UAS systems or related technology with 2-3 years performing as an FSR or FSE
Strong technical knowledge of UAS systems, including flight controls, avionics, and payload systems
Proficiency in troubleshooting complex electrical, mechanical, and software-related issues
Willingness to travel, both domestically and internationally, sometimes on short notice
Ability to work independently with minimal supervision and manage multiple priorities simultaneously
Strong problem-solving skills and a customer-focused mindset
Bachelor's degree in a related field is preferred, military equivalent experience and training may be considered in lieu
US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems preferred

Nice To Haves

Former US Military Special Operations experience preferred

Responsibilities

Conduct on-site installation, commissioning, and testing of UAS and Payload systems at customer sites globally.
Perform regular maintenance and repairs of UAS systems to ensure optimal performance and reliability.
Assess and respond to product or system critical situations in a timely, professional manner.
Troubleshoot and diagnose technical issues with UAS and Payload systems, utilizing your strong problem-solving skills to resolve complex problems efficiently.
Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives.
Maintain accurate documentation, including service reports, activity logs, and customer communication records.
Adhere to all safety protocols and company policies while working in various environments.
Operate uncrewed aircraft systems (UAS) in compliance with FAA regulations and company guidelines.
Conduct pre-flight inspections, mission planning, and post-flight analysis.
Ensure safe and efficient UAS operations in various operational environments.
Assist in the delivery of UAS training programs for both internal personnel and external clients.
Instruct and guide individuals in UAS piloting techniques, safety procedures, and regulatory compliance.
Conduct demonstrations and simulations to enhance trainees' understanding and proficiency.
Adhere to FAA regulations and guidelines, ensuring compliance during UAS operations and training activities.
Attend Test Evaluation Exercises and Demonstrations.
Promote and maintain a culture of safety, emphasizing best practices and risk mitigation strategies.
Ability and willingness to travel/deploy to worldwide locations with minimum notice for extended periods.
Travel up to 50%