Field Service Representative Instructor I

AeroVironment•Petaluma, CA

2d•$30 - $43

About The Position

The Field Service Representative (FSR) Instructor I operates and provides instruction on Medium UAS (MUAS), specifically the Jump20 platform, in the classroom (Petaluma, CA) and in the field (various locations). In this role, one instructs to standards and ensures all MUAS flight and ground operations follow established procedures and are conducted safely. This role is primarily a part of the Training Department designated to train new hires, existing employees, and customers on our platform. Additionally, the FSR Instructor I may be responsible for the execution of flight demonstrations and conducting health and well-being checks of customer systems. This role at times may also be asked to assist Business Development, Product Line Managers, Program Managers, Customer Service and Marketing. The FSR Instructor I may at times work with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Requirements

High School diploma or GED equivalent is required
Minimum of 2+ years of relevant experience on the Jump 20 platform
Minimum of 2+ years of relevant experience in a lead or instructor role
Demonstrated understanding of military tactics, operations, GPS and Navigation utilizing map and compass
Demonstrated intermediate to advanced computer skills and proficiency with office software, productivity tools and relevant flight software
Clean driving record required in order to drive company vehicles
Must pass and maintain a medical and dental exam for deployment(s) should it be required
Because of various out-of-area training/maintenance requirements, must be available on both short and long-term assignments away from home, both CONUS and OCONUS consisting of up to 75% travel.
ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Must be willing to work on government contracts and have the ability to obtain a security clearance.

Nice To Haves

Bachelor’s degree is highly preferred
Prior military instructor/Special Operations experience highly desirable
P refer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Demonstrates communication skills as well as interpersonal skills with the ability to work well with others across disciplines
Focuses on teamwork, collaboration and puts the success of the team above one's own interests
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

Responsibilities

Operates & instructs new employees, current employees, and customers on Jump 20 Unmanned Air Systems (UAS) in the classroom and during in-person field training.
Assist in the creation of instructional guides
Assist students, individually or in groups, to present or reinforce learning concepts; respond to basic student questions; initiate study groups
Effectively leads, trains and mentors small groups of students and Instructors in meeting course objectives
Make suggestions concerning the improvement of the curriculum
Identify and communicate to your manager, training program improvement opportunities
Provide input on required training facilities, mockups, materials and qualifications to ensure effective training program implementation
Ensures all system flight and ground operations follow established procedures and are conducted safely
Conducts all necessary UAS equipment, and material inventories
Immediately advise Flight Training Manager of any changes affecting the planned MUAS training flight operations
Maintains proper operational status of MUAS and supporting operational systems
Maintains situational awareness of the air vehicle's location, in-flight status, and threats to the aircraft from the air and ground
Constantly monitors whether on-site and along intended flight paths
Applies company policies and procedures to resolve complex issues
Determines methods and procedures on new assignments and supervises & coordinates activities of others
Other duties as assigned
Willingness to travel regularly and for extended periods within continental United States (CONUS)
Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)

Benefits

AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.
For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits

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