UAA Enrollment Services-Student Ambassador
About The Position
UAA’s Enrollment Services provide students, visitors, faculty and staff with one-stop quality customer service by sharing accurate information and knowledge in the areas of admissions, residency, financial aid, registration and graduation. The UAA Student Ambassador will report to the Assistant Director of Recruitment and the Campus Tour Coordinator. They will work as the primary first tier support to ensure that students have exceptional customer service experiences and showcase the strengths and resources of campus while giving tours to potential students. This position is expected to have broad knowledge of our programs and processes while engaging in meaningful customer interactions. Furthermore, the position is responsible for checking in and assisting students, troubleshooting student issues, and imaging documents. Student Ambassadors may have additional tasks to help with recruitment events and needs. We are looking for motivated, team-oriented individuals with outstanding customer service and organization skills, and the ability to learn, understand, and relay complex policy and process to prospective and current UAA students. Enrollment Services comprises of Admissions, Financial Aid, Military & Veteran Student Services, and the Registrar. Student Ambassadors help welcome students into our office and help promote UAA through tours and events. UAA Student Ambassadors must be enthusiastic and dependable supporters of UAA and out mission to recruit and retain students. They should be willing to work with a diverse student population. Student Ambassadors should posses organizational, active listening, and problem solving skills, as well the ability to display enthusiasm, passions, and energy about being a student at UAA.
Requirements
- Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or
- Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and
- Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee.
- Students enrolled in non-traditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer.
- An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.
Nice To Haves
- Computer skills
- Data entry experience
- Customer service experience
Responsibilities
- Work as the primary first tier support to ensure that students have exceptional customer service experiences
- Showcase the strengths and resources of campus while giving tours to potential students
- Engage in meaningful customer interactions
- Checking in and assisting students
- Troubleshooting student issues
- Imaging documents
- Help with recruitment events and needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
