U-Turn Program Coordinator

Cocoon House•Everett, WA

4d•$26 - $28•Onsite

About The Position

The U-turn Program Coordinator will manage the day-to-day operations at Cocoon’s House’s U-turn Teen Resource Center, a low barrier drop-in center for youth and young adults experiencing homelessness. This position will work alongside other outreach staff to assist youth in getting their emergent needs met in a safe space. The U-Turn Coordinator is responsible for: referrals to services, crisis intervention, behavior management, and mentoring to youth who might not otherwise access services. The U-Turn coordinator spends significant time in the drop-in facility tracking and responding to client needs, coordinating street outreach efforts, providing janitorial support with our facilities team, and developing programming. Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Requirements

Skills needed to be successful in this role: Strong and effective communication skills; proficiency in crisis intervention/de-escalation.
Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.
Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and believes, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs
High school diploma/GED or high school equivalency
Must be 21 years of age or older
DCYF background clearance
Acceptable driver's abstract with no more than 2 violations within last 3 years
Possess a valid driver's license, auto insurance, and reliable transportation
Ability to effectively communicate with all internal and external clients
Be able to hear voices and alarms.
Ability to read and comprehend a variety of materials
Ability to operate phone, computer, and record information for files and logs
Must be able to lift up to 50 Ibs
Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
Go up and down stairs
At least 1 year of management experience, leading, and supervising a team.

Nice To Haves

Individuals with lived experience are strongly encouraged to apply.
Bilingual English/Spanish preferred.
General Associate’s degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education.

Responsibilities

Use of trauma informed care, positive youth development, and harm reduction as a program practice
Provide culturally appropriate programming to youth
Plan and facilitate Holidays, events, groups and other pro social activities on the drop-in floor
Create safety plans with youth who are engaged in risky and unsafe behavior
Have an in-depth knowledge of current Snohomish County Resources, to ensure youth are getting their needs met through mobile and stationary outreach
Use behavior modification and de-escalation tactics for youth not following the program guidelines
Oversee and coordinate the volunteer hot meal calendar
Oversee and Coordinate the U-turn Peer Mentorship Program
Oversee Outreach Youth Counselor(s) and Coordinate the U-turn Staffing and Partner Schedule
Engage current and new partners and donors in onsite services and programming
Oversee program function, including safety, program structure, budget, staffing, and grant requirements.
Manage and maintain regular inventory of basic need supplies, clothing, and food
Oversee Street Outreach and other community-based efforts with other department members
Ensure all staff are tracking drop in data daily and understand the outputs
Ensure that U-turn and Data Entry is completed accurately and on time
Work collaboratively with Cocoon House’s Data Manager
Participate in daily opening and closing chores and procedures to ensure the center is kept clean and orderly
Maintain the cleanliness of the surrounding facility
Delegate cleaning and organizing tasks to staff and volunteers
Declutter, organize, and maintain U-Turn storage areas and Kitchen

Benefits

Medical, Dental, and Vision health options with employer contribution
Multilingual pay stipend
403(b) retirement plan
21 days of PTO accrued in first year
10 agency-recognized holidays
Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

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