Turn Quality Control Coordinator

Riaz Capital • Oakland, CA

1d

About The Position

The Turn Quality Control Coordinator is the single point of accountability for ensuring every unit turn across the ArtHaus Properties portfolio is completed on time, on budget, and to the exact standard defined in the ArtHaus Spec Book. This role owns the full turn lifecycle from move-out inspection through final quality sign-off, ensuring zero deviation from spec: every surface, fixture, appliance, and mini-staging element meets the standard before a unit is released to leasing.
This is a field-first, detail-obsessed position. The Turn QC Coordinator physically inspects every unit at multiple stages, enforces punch list resolution, holds vendors and technicians accountable to scope, and maintains the cadence required to meet ArtHaus’s tiered turn targets: 48 hours for clean-only turns, 72 hours for mini turns, and 14 days for standard turns. The role does not manage move-in logistics or resident onboarding — it exists to guarantee that what we deliver to a new resident is flawless.

Why This Role Exists
At ArtHaus Properties, the unit turn is the single highest-leverage moment in the resident lifecycle. A unit turned to spec — on time, with every detail right — compounds into faster lease-up, higher resident satisfaction, fewer maintenance callbacks, and stronger long-term NOI. A unit turned with shortcuts compounds in the opposite direction. This role exists because quality at scale requires a dedicated owner, not distributed hope.

Requirements

• 3+ years of experience in unit turns, make-ready coordination, or construction/renovation quality control in multifamily residential property management.
• Demonstrated obsessive attention to detail — candidates who describe themselves as perfectionists about unit presentation are exactly who we’re looking for.
• Hands-on knowledge of residential construction trades: paint, flooring, plumbing, electrical, appliance installation, and general finish work.
• Experience managing vendor relationships and holding third parties accountable to scope, timeline, and quality standards.
• Working knowledge of property management software (Yardi Voyager strongly preferred) for make-ready tracking and work order management.
• Strong organizational skills with the ability to manage 15–25+ concurrent turns across multiple properties simultaneously.
• Reliable personal transportation and willingness to travel across the Oakland/Berkeley portfolio daily.
• Proficiency with mobile documentation tools (photos, checklists, apps) for field-based reporting.

Nice To Haves

• Experience in a portfolio of 1,500+ units with institutionally managed turn programs.
• Familiarity with spec book or brand standard enforcement in hospitality or Class A multifamily.
• EPA Lead-Safe Certified Renovator (or willingness to obtain within 90 days).
• Bilingual English/Spanish preferred given vendor and technician base in the East Bay market.
• Experience with HappyCo, or similar inspection/audit platforms.

Responsibilities

• Conduct move-out inspections within 96 hours of notice to vacate, documenting conditions with photos and completing the standardized scope-of-work checklist against the ArtHaus Spec Book.
• Perform in-progress quality walks during the turn cycle to catch deviations early and keep the timeline on track.
• Execute final quality sign-off inspections verifying 100% spec compliance: paint, flooring, fixtures, appliances, hardware, cleaning, and mini-staging installation.
• Maintain and enforce the ArtHaus Spec Book as the single source of truth for unit condition standards. Recommend updates based on field observations.
• Own the punch list cycle: generate, assign, track, verify, and close all punch items before releasing a unit to leasing.
• Photograph every completed turn for documentation and portfolio-wide quality benchmarking.
• Own the turn schedule across the portfolio, coordinating with site teams, maintenance technicians, and vendors to hit tiered turn targets: 48-hour clean-only, 72-hour mini, and 14-day standard turns.
• Manage daily and weekly turn boards in Happy Co, ensuring make-ready status is accurate and up to date in real time.
• Proactively identify and escalate bottlenecks (vendor no-shows, material delays, scope creep) before they impact the timeline.
• Sequence multi-trade turns to minimize dead time between scope completion stages (e.g., paint → flooring → clean → stage).
• Coordinate with Leasing to align turn completion dates with prospect move-in dates, ensuring zero gap between ready and occupied.
• Serve as the field-level quality checkpoint for all turn vendors (paint, flooring, cleaning, appliance, staging) and in-house maintenance technicians.
• Reject substandard work on-site and enforce rework before proceeding to the next stage.
• Track vendor performance data: quality scores, on-time completion, callback rates, and cost per turn. Surface trends to leadership monthly.
• Support vendor onboarding by communicating ArtHaus Spec Book standards and quality expectations during initial engagements.
• Maintain accurate make-ready data in Yardi and Happy Co, including unit status, scope items, completion dates, and cost tracking.
• Produce a weekly Turn Status Report covering: units in progress, units completed, average turn time, spec compliance rate, and open punch items by property.
• Flag systemic quality issues (e.g., recurring paint defects, appliance installation failures) with root cause analysis and recommended corrective actions.
• Contribute turn cycle data to the Work Order Command Center and Make-Ready Dashboard for leadership visibility.
• Verify that all mini-staging elements are installed per the Spec Book prior to final sign-off: welcome kit placement, fixture accessories, staged vignettes, and any property-specific touches.
• Ensure common area and unit entry presentation (hallways, doors, hardware, signage) meets the ArtHaus standard for first-impression quality.
• Confirm all systems are operational before sign-off: HVAC, plumbing, electrical, appliances, smart locks (Latch/SaltoKS), and internet readiness.

Benefits

• Competitive salary commensurate with experience, plus mileage reimbursement and a mobile phone stipend.
• Benefits include medical, dental, vision, and 401(k).
• As ArtHaus scales toward 3,500–4,000 units, this role is designed to grow into a Turn QC Manager position overseeing a team of property-cluster inspectors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees