Tutoring Support Specialist

The College of New Jersey • Ewing Township, NJ

4d

About The Position

Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education. Position Overview: The Tutoring Center (TC) provides tutoring services to the undergraduate student campus community. This role supports the office’s two professional staff members, manages data and tutor scheduling software involved with coordinating 200+ student Tutors and their 10,000+ tutoring sessions, and assists with coordination and management of all TC-related events. This position also performs general office functions, such as reception duties, ordering of supplies, and oversight of the email account, etc. In addition, this role will conduct and report on project research as assigned, collaborate with staff to ensure communications needs are met, and assist with managing graduate assistants.

Requirements

• Excellent customer service skills
• Strong organizational and time management skills
• Experience with project management, data collection, and reporting
• Two or more years of relevant experience in higher education and/or transferable skills
• Software proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Suite/Workspace (Gmail, Drive, Docs, Forms, Sheets, Slides, and Calendar), and the ability to learn quickly other systems that directly relate to Tutoring Center operations
• Strong written and verbal communication skills
• Demonstrated ability to develop cooperative working relationships
• Honest, reliable, and have the ability to exercise appropriate discretion, judgment, and confidentiality in all matters related to the position

Nice To Haves

• Experience with tutoring software, such as WCOnline and the E-Tutoring Consortium
• Experience updating websites using WordPress
• Experience with TCNJ-related software, such as PAWS, Oracle, and Taleo

Responsibilities

• Manage the scheduling software (WCOnline) used by the campus community to set up tutoring sessions
• Manage data and records
• Provide direct support to the Associate Director in matters related to the budget, student payroll, and research-related projects
• Serve as the receptionist for the Tutoring Center space, as the first point of contact
• Respond to general office phone and emails
• Perform general office management functions including: the ordering of supplies, keys, and catering; scheduling rooms and work orders, etc.
• Support team needs, including coordinating events and representing TC as needed
• Collaborate with staff to ensure communications needs are met, including maintaining website
• Assist in the hiring, training, and oversight of TC Graduate Assistants

Benefits

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees