Tutoring Services Specialist, 0097551T

University of Hawaii System • Pearl City, HI

27d

About The Position

Title: Tutoring Services Specialist Position Number: 0097551T Hiring Unit: Academic Services - Dean's Office Location: Leeward Community College Date Posted: November 28, 2025 Closing Date: December 11, 2025; 11:59 PM, HST Band: B Salary: salary schedules and placement information Additional Salary Info: PBB, minimum $5,434/month Full Time/Part Time: Full-time Month: 11-month Temporary/Permanent: Temporary Other Conditions: full-time, temporary to 07/31/26. To begin approximately 01/2026, pending availability of funds and actual staffing requirements.

Requirements

• Possession of a Bachelor's degree in Education, Humanities, or STEM-related fields, including English, Hawaiian Language or Studies, Computer Science, Creative Media, Business or related field and 3 years of progressively responsible professional experience with responsibilities for providing academic support or demonstrating leadership or coordination skills in a higher-education or tutoring environment (may include peer tutoring, lead-tutor responsibilities, mentoring or training tutors, supplemental instruction, classroom assistance, or comparable student-learning support); or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of principles, practices and techniques in the area of academic support as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with academic support.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Demonstrated ability to communicate effectively with students, faculty, and staff.
• Proficiency using Microsoft Word, Excel, and PowerPoint or equivalent Google Suite applications (Docs, Sheets, and Slides).

Nice To Haves

• Demonstrated experience coordinating or assisting with tutoring activities, initiatives, or communications between tutors, students, or staff in a higher-education or community-college setting.
• Demonstrated ability to mentor or train peer tutors or student employees in academic-support settings.
• Background in facilitating learning or providing academic support in one or more disciplines offered at the college.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to work with a diverse student population.
• Graduate-level study in Education, Humanities, or STEM-related fields, including English, Hawaiian Language or Studies, Computer Science, or Creative Media, Business, or other related disciplines emphasizing communication, organization, or academic support.

Responsibilities

• Coordinate and oversee daily operations of content (subject area) and writing tutoring, including peer-to-peer, embedded, in-person, and online tutoring, to support students in mastering course content.
• Supervise tutor scheduling, approve timesheets, manage payroll processes, and monitor budgeting needs in collaboration with the Office Assistant.
• Monitor and manage Penjiapp tutoring scheduling system, Tutor.com online tutoring platform, etc.
• Supervise and support peer content and writing tutors.
• Promote tutoring services to the college.
• Respond to student and faculty inquiries regarding tutoring services.
• Maintain accurate tutor records and support tracking of center usage and service delivery.
• Collect, organize, and summarize usage and operations data for internal tracking and reporting.
• Communicate regularly with the Interim Learning Commons and Library Coordinator to share updates and seek input as needed.
• Collaborate with other Learning Commons faculty and staff to support overall Learning Commons operations.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees