Turndown Attendant

Loews Hotels•Coral Gables, FL

37d•Onsite

About The Position

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. Job Specific Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards Follows policies and procedures in preparing for and performing turndown service Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy Cleans and sanitizes all assigned rooms and bathrooms Keeps turndown carts and linen closets clean and orderly Follows the designated sequence of room assignments Notifies Supervisor of discrepancies such as vacant rooms, etc. Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor Interacts with guests in a friendly and professional manner Turns in lost and found items as per department standard Reports items of value left unsecured in hallways and guestrooms Maintains assigned closets and employee areas in accordance with established policies and procedures Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel Performs a visual inspection before leaving any areas Observes guidelines for using and maintaining all pertinent equipment Reads departmental log book and bulletin board on a daily basis Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken Performs all duties in a timely and professional manner Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Service orientation
Able to work as part of a dynamic quality-driven team
Basic English language skills
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays

Responsibilities

Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
Follows policies and procedures in preparing for and performing turndown service
Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy
Cleans and sanitizes all assigned rooms and bathrooms
Keeps turndown carts and linen closets clean and orderly
Follows the designated sequence of room assignments
Notifies Supervisor of discrepancies such as vacant rooms, etc.
Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
Interacts with guests in a friendly and professional manner
Turns in lost and found items as per department standard
Reports items of value left unsecured in hallways and guestrooms
Maintains assigned closets and employee areas in accordance with established policies and procedures
Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
Performs a visual inspection before leaving any areas
Observes guidelines for using and maintaining all pertinent equipment
Reads departmental log book and bulletin board on a daily basis
Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
Performs all duties in a timely and professional manner
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards