Turndown Attendant

Sensei Wellness Holdings•Rancho Mirage, CA

17h•$24

About The Position

The Turndown Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the Resort guestrooms and providing guests with a relaxing environment to rest in the evening . The Turndown Attendant will service vacant or occupied guestrooms, all while providing attentive and anticipatory guest service.

Requirements

High School Degree or Equivalent
Must have attention to detail

Nice To Haves

Previous experience in hotel housekeeping preferred
Previous hotel experience preferred

Responsibilities

Cleaning and servicing of assigned guestrooms or common areas when directed, according to Sensei’s established standards of procedures
Provide turndown service in guest living space, bedroom and bathroom areas
Turndown amenity delivery
Delivering guest request items
Changing linens when required; making beds; filling and delivering room water service; organizing resort printed collateral and other guest amenities; straightening furniture and guest items, including clothing and toiletries
May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glassware, silverware, etc.
Cleaning and straightening of guest corridors and common areas
Dusting and vacuuming of rooms and corridors; emptying trash in rooms and corridors, and cleaning of waste receptacles
Referencing and maintaining digital shift logs of all rooms serviced; Reporting any unusual circumstances to supervisors, such as no luggage in stay-over, no service needed, sleep-outs, guests smoking in rooms, etc
Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor.
Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor
Completing assigned tasks as outlined by supervisors, and in a timely manner
Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift
Practicing safety standards at all times, and successfully complete all training or certification processes needed for the position
Ensuring the confidentiality and security of all guests
Perform all job duties In a safe manner and abide by all safety policies and procedures
Adhere to all company and departmental guidelines
Perform other tasks as requested by supervisor
Demonstrate warmth and sincerity in all interactions
Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
Take ownership of all guest requests and be proactive in ensuring resolution as needed
Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed
Uphold Sensei values in daily practices
Successfully complete all training and certifications needed for the position
Ensure the confidentiality and security of all guests
Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
Other duties as assigned