Turndown Attendant

Sensei Wellness Holdings Inc., • Rancho Mirage, CA

9h • $24

About The Position

The Turndown Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the Resort guestrooms and providing guests with a relaxing environment to rest in the evening. The Turndown Attendant will service vacant or occupied guestrooms, all while providing attentive and anticipatory guest service.

Requirements

• High School Degree or Equivalent
• Previous experience in hotel housekeeping preferred
• Previous hotel experience preferred
• Must have attention to detail

Responsibilities

• Cleaning and servicing of assigned guestrooms or common areas when directed, according to Sensei’s established standards of procedures
• Provide turndown service in guest living space, bedroom and bathroom areas
• Turndown amenity delivery
• Delivering guest request items
• Changing linens when required; making beds; filling and delivering room water service; organizing resort printed collateral and other guest amenities; straightening furniture and guest items, including clothing and toiletries
• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glassware, silverware, etc.
• Cleaning and straightening of guest corridors and common areas
• Dusting and vacuuming of rooms and corridors; emptying trash in rooms and corridors, and cleaning of waste receptacles
• Referencing and maintaining digital shift logs of all rooms serviced; Reporting any unusual circumstances to supervisors, such as no luggage in stay-over, no service needed, sleep-outs, guests smoking in rooms, etc
• Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor.
• Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor
• Completing assigned tasks as outlined by supervisors, and in a timely manner
• Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift
• Practicing safety standards at all times, and successfully complete all training or certification processes needed for the position
• Ensuring the confidentiality and security of all guests
• Perform all job duties In a safe manner and abide by all safety policies and procedures
• Adhere to all company and departmental guidelines
• Perform other tasks as requested by supervisor
• Demonstrate warmth and sincerity in all interactions
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
• Take ownership of all guest requests and be proactive in ensuring resolution as needed
• Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed
• Uphold Sensei values in daily practices
• Successfully complete all training and certifications needed for the position
• Ensure the confidentiality and security of all guests
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
• Other duties as assigned

Benefits

• Competitive compensation and benefits package
• 401k and FSA plans
• Wellness Benefit
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED