Turndown Attendant

Proper Hospitality LLC•Miami Beach, FL

About The Position

As a Turndown Attendant, you will be responsible for preparing guest rooms for the evening by providing turndown service, ensuring that rooms are refreshed, and guests feel welcomed for the night. Your role will involve a variety of tasks aimed at enhancing the guest experience, including turning down beds, replenishing amenities, and addressing any special requests. You will play a key part in creating a relaxing and comfortable atmosphere for guests, ensuring a high level of cleanliness and attention to detail.

Requirements

High School Diploma or equivalentrequired.
Strong attention to detail and the ability to maintain high cleanliness standards in a variety of public spaces.
Ability to work efficiently and independently, managing time effectively to complete cleaning tasks in a timely manner.
Good communicationskills to interact with guests and team members.
Ability to follow safety protocols and hotel procedures for cleaning and handling cleaning chemicals.
Ability to sit or stand for extended periods of time.
Ability to lift and move up to40pounds (e.g., linens, cleaning equipment).
Frequent use of hands, fingers, and wrists for handling cleaning tools and operating equipment.
Ability to work in a physically demanding environment with exposure to cleaning chemicals and equipment.

Nice To Haves

Previousexperience in housekeeping, hotel service, or a related position is a plus.
Knowledge of cleaning techniques, equipment, and supplies is a plus.

Responsibilities

Provide turndown service in guest rooms by turning down the bed, fluffing pillows, and ensuring linens are clean andneatly arranged.
Replace used towels with fresh ones, ensuring that bathrooms are fully stocked with toiletries and amenities.
Replenish in-room supplies, including water bottles, coffee, and other guest amenities, to ensure the room is fully prepared for the evening.
Ensure that guest room lighting is adjusted to create a warm and inviting atmosphere for the evening.
Conduct a thorough inspection of guest rooms to ensure that they meet the hotel’s cleanliness and comfort standards.
Address any issues or requests from guests promptly, including extra pillows, blankets, or room amenities.
Report any maintenance or housekeeping issues (e.g., broken furniture, faulty lighting, or plumbing problems) to theappropriate department.
Respond to any guest requests related to turndown service or other in-room needs in a friendly and professional manner.
Communicateany guest preferences or requests to the housekeeping supervisor or management to ensure a personalized guest experience.
Ensure guests feel comfortable and welcome during turndown service,maintaininga polite, courteous, and professional demeanor.
Ensure that guest rooms are tidied and free of clutter during turndown service, making the room as inviting and relaxing as possible.
Fold and organize towels, robes, and any other guest items to ensure the room is neat and orderly.
Clean and sanitize surfaces as necessary, especially in bathrooms, ensuringa high levelof hygiene and cleanliness.
Pay attention to special requests or preferences from guests, ensuring that any specific needs or instructions are addressed (e.g., extra pillows, preferred room temperature, etc.).
Assistwith preparing rooms for a restful evening, including adjusting roomtemperatureor arranging lighting, as needed.
Provideadditionalservices such as bringing up room service items, helping with luggage, or offering turndown snacks if requested by the guest.
Monitor the supply levels of in-room amenities and toiletries, notifying the housekeeping supervisor when inventory needs replenishing.
Assistwithmaintainingcleanliness and organization of the housekeeping carts, ensuring that they are stocked with necessary supplies.