Turndown Attendant - Residences at The Little Nell

Residences at The Little Nell•Aspen, CO

About The Position

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Turndown Attendant is responsible for providing evening turndown service in accordance with the standards of The Residences at The Little Nell. This position plays a key role in creating a welcoming and restful guest environment through detailed room presentation and thoughtful touches. This position reports to the Director of Housekeeping. Job Posting Deadline Applications for this position will be accepted until December 28, 2025.

Requirements

High School Diploma or GED Preferred
Knowledge of housekeeping procedures and hospitality service standards
Strong attention to detail and cleanliness
Ability to work independently and efficiently with minimal supervision
Professional appearance and courteous demeanor
Ability to manage time and prioritize tasks during evening shifts
Ability to write and read basic Spanish
Ability to speak Basic English preferred
Able to handle guest requests promptly and professionally
Knowledge of hotel safety and emergency procedures
Physical ability to lift, bend, and stand for extended periods
Willingness to work evenings, weekends, and holidays as needed
Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Nice To Haves

Prior housekeeping or hospitality experience preferred

Responsibilities

Provide turndown service for up to 15 guest residences per shift
Tidy rooms and refresh presentation following established brand standards
Perform full turndown service when requested and return if privacy signs are removed
Turn down beds, place message card and amenity on pillows
Adjust lighting and play music via television to enhance room ambiance
Ensure the TV remote is placed on the nightstand
Turn off alarm clocks
Secure balcony doors and close window drapes
Fold guest clothing as needed
Check and clean glassware; replace coasters if necessary
Refresh bathroom, replace towels and mats, and restock amenities
Other duties as assigned