Turndown Attendant - Residences at The Little Nell

Aspen Skiing Company•Aspen, CO

10d

About The Position

The Turndown Attendant is responsible for providing evening turndown service in accordance with the standards of The Residences at The Little Nell. This position plays a key role in creating a welcoming and restful guest environment through detailed room presentation and thoughtful touches. This position reports to the Director of Housekeeping.

Requirements

High School Diploma or GED Preferred
Prior housekeeping or hospitality experience preferred
Knowledge of housekeeping procedures and hospitality service standards
Strong attention to detail and cleanliness
Ability to work independently and efficiently with minimal supervision
Professional appearance and courteous demeanor
Ability to manage time and prioritize tasks during evening shifts
Ability to write and read basic Spanish
Ability to speak Basic English preferred
Able to handle guest requests promptly and professionally
Knowledge of hotel safety and emergency procedures
Physical ability to lift, bend, and stand for extended periods
Willingness to work evenings, weekends, and holidays as needed

Responsibilities

Provide turndown service for up to 15 guest residences per shift
Tidy rooms and refresh presentation following established brand standards
Perform full turndown service when requested and return if privacy signs are removed
Turn down beds, place message card and amenity on pillows
Adjust lighting and play music via television to enhance room ambiance
Ensure the TV remote is placed on the nightstand
Turn off alarm clocks
Secure balcony doors and close window drapes
Fold guest clothing as needed
Check and clean glassware; replace coasters if necessary
Refresh bathroom, replace towels and mats, and restock amenities
Other duties as assigned