Turndown Attendant

The Townsend Hotel • Birmingham, MI

24d • $17 • Onsite

About The Position

The Turn Down Attendant will provide evening turn down service in each guest room on a daily basis.

Requirements

• Must be able to pull a forty pound cart through carpeted hallways.
• Position requires the ability to use service elevators to move throughout the property.
• Position requires repetitive, walking, bending, lifting, reaching, stretching, and full mobility for the entire shift.
• Requires familiarity with applicable franchise standards and procedures.
• Requires ability to communicate professionally with co-workers and guests.
• Must be organized and able to complete tasks in a timely and efficient manner.
• High school graduate or equivalent preferred.
• Must have the ability to provide service to guests and to complete reporting requirements.

Responsibilities

• Turning down the bed covering
• Placing chocolates, bottled water, and ice in appropriate locations of room
• Closing the draperies
• Turning on the radio and dimming the lights
• Laying out bath robe and slippers
• Performing light housekeeping duties as needed.
• Complete 20-item Turn Down Checklist for each room, up to (50) rooms per day.
• Understand and maintain the standards of a five-diamond and five-star hotel as determined by industry rating organizations (AAA and Forbes).
• Professionally handle guest requests and complaints by completing requests or referring them to a Manager or Director.
• Promptly deliver items left behind by departed guest (lost & found) to a Manager or Director.
• Identify problems that can inhibit standards of excellence in service and cleanliness.
• Maintain a clean turn down cart, ice containers and other supplies.
• Assist with guest room cleaning or laundry, as per guest or managers request.
• Assist with public area cleaning.

Benefits

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• Free meals during shift
• PTO Program & so much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees