Turndown Attendant

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Maison Métier is a luxurious 67 room Parisian style hotel located in the Warehouse District. Offering understated modern luxury and a serene sanctuary. Expect light-bathed spaces with large windows, plush linens, cozy seating areas and marble bathrooms, for a spa-like retreat. JOB SUMMARY The Turndown Attendant prepares guest rooms in the evening for sleep by performing housekeeping tasks and providing a memorable guest experience. Turndown service will be provided to each occupied or due in guest room. Turndown service provides a light refresh to a guest room (which was most likely serviced earlier that day), and prepares the room for bedtime. The ideal candidate should have flexible availability and willing to work on holidays and weekends around occupancy levels.

Requirements

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Ability to understand proper use of equipment and cleaning agents.
Strong interpersonal and problem solving abilities, highly responsible & reliable.
Have superb time management skills.
Prioritize and organize work assignments, have timely follow up with execution.
Previous guest service and/or Housekeeping experience is an asset.
Ability to work cohesively with fellow colleagues as part of team with minimum supervision.
Maintain complete knowledge of all hotel services/features and hours of operation.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to comply with physical demands as outlined below.
Ability to scrub surfaces.
May require extending arms overhead to perform cleaning tasks, and work in confined spaces for extended periods of time.
Must be able to maintain a flexible work schedule.
Individual should be high school graduate and/or any have combination of experiences that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description.
Ability to understand guests’ service needs & requests.
Ability to acknowledge guests’ requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Sit, walk and/or stand continuously.
Frequent lifting and carrying 25 lbs (frequently) and 50 lbs (occasionally).
Frequent kneeling, pushing, pulling and lifting.
Bend, squat, crawl and reach above shoulder level.
Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
Occasional ascending or descending ladders, stairs and ramps.
May be exposed to extreme temperatures, dust, dampness, height and moving machinery.

Responsibilities

Consistently offer professional, friendly and engaging service.
Clean all assigned guest rooms including: dusting, making beds, soiled linen removal from rooms, vacuuming, mopping, bathroom cleaning (toilet, shower, tub, sink, mirrors, tiles), inside window cleaning, wall cleaning and other room surfaces.
Polishes furniture and fixtures.
Strip and make beds, changing bed linens, which may require lifting bedspreads & mattresses.
Retrieve clean linen and supplies from housekeeping office and/or closets.
Sign in and out master keys daily following the KeyWatch SOP
Maintain proper usage of cleaning supplies and equipment.
Keeps all housekeeping storage spaces organized and clean.
Update and record all cleaned rooms.
Tag and record all lost and found articles as directed by housekeeping manager.
Respond in a timely manner to guest requests for items or service.
Assist guest with their questions and direct them or escort to the areas they want to go.
Always smile and offer a warm greeting to all.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Take initiative and offer assistance throughout the property.
Follow departmental policies and procedures and service standards.
Report necessary maintenance items in conjunction with engineering department.
Follow all safety and sanitation policies
Other duties as assigned.