Turndown Attendant

Bohemian Hotel Savannah Riverfront•Savannah, GA

About The Position

The overall objective and purpose of the Turndown Attendant position are to refresh stay-over guest rooms in the evening hours to further enhance the guest experience. The incumbent is responsible for turning down linen on beds, replenishing towels and amenities, emptying trash, and creating a welcoming ambiance. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

Requirements

Ability to perform all Turndown Attendant-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task
High school diploma, General Education Degree, or related training equivalent- required
Minimum of 6 months of relevant work experience in similar scope and title – required

Nice To Haves

Ability to communicate in the English language - preferred

Responsibilities

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Turn down beds and ensure lighting and music create the appropriate ambiance
Replenish towels and amenities, placing them neatly and according to the standard operating procedure
Empty trash containers and debris from room
Maintain organization and supply of cleaning products and linen
Maintain neat and orderly storage closets
Use software program to communicate any deficiencies in rooms and hallways, including but not limited to remote controls, TVs, light bulbs, plumbing, and repairs
Work efficiently in order to meet daily requirements
Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied
Solve problems proficiently
Secure lost items according to the specifications
Maintain a neat and organized work area
Assist in laundry and other areas as needed
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned