Tuition Management Coordinator

Excelsior•Albany, NY

21d•$48,000 - $50,000•Hybrid

About The Position

Excelsior University is seeking applicants for the position of Tuition Management Coordinator in the Office of Student Financial Services. We are seeking a dynamic individual who thrives in a fast-paced environment, where critical thinking and creativity are valued skills in day-to-day processing. The Tuition Management Coordinator in the Student Financial Services unit plays a critical role in supporting partner students as they navigate their financial options and enrollment processes. This position serves as a liaison with the University, students, and employment partners, ensuring seamless communication and support. The ideal candidate will be highly organized, student-focused, and proficient in various software systems to provide fast and accurate service, while working collaboratively across units to promote student success. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in a relevant field or equivalent experience.
Strong organizational skills and attention to detail with the ability to manage multiple priorities.
Excellent communication skills, both written and verbal, with a focus on student service.
Ability to work independently and collaboratively within a team environment.
Commitment to maintaining confidentiality and upholding ethical standards

Nice To Haves

Experience working with diverse populations and an understanding of student financial aid processes are preferred.

Responsibilities

Act as the liaison for students and employment partners to determine and track student eligibility, program, billing, and other related questions.
Track and maintain accurate records of tuition management students from initial inquiry through their coverage by third-party payments, including researching and calculating information from prior coursework.
Work directly with external partners to understand and communicate each student's specific requirements.
Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and aligned.
Submit invoices to various agencies on behalf of the university and ensure accurate record-keeping.
Coordinate with the student accounting team for third-party charges.
Reconcile invoices and payments from third-party payers, ensuring accurate documentation and resolution of discrepancies.
Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
Collect overdue funds from third-party payers, ensuring timely resolution and accurate documentation of all transactions.
Conduct personalized outreach to enhance the effectiveness of collection efforts.
Maintain and generate reports on tuition management participation, billing information, and collections as needed.
Assist in the day-to-day operations.