TSC Student Analyst
About The Position
This position is part of the Technology Support Center (TSC) team which provides first level functional and technical support through phone, email, chat, web form, and in person contacts. Support topics cover a broad range including, but not limited to, applications, university owned hardware, ISU functional processes, and personally owned devices. When escalation is necessary, analysts will accurately document the issue or request and escalate to the appropriate team. The supported user base includes Prospective Students, Enrolled Students, Faculty, Staff, Guests, and Annuitants of Illinois State University.
Requirements
- Must be available to work a minimum of 15 hours per week
- Must be able to work at minimum, two consecutive semesters
- Strong written and verbal communications skills
- Ability to collaborate effectively within a team
- Ability to quickly learn new skills
- Strong attention to detail
- Ability to manage multiple tasks
- Ability to provide great customer service
- Ability to create insightful and concise documentation
Nice To Haves
- Previous customer service experience, including retail or call center environment
- Previous Information Technology experience
- Strong research skills
- Strong organizational skills
- Willing to work 4 consecutive semesters or more
- Willing to work over the summer break
- Willing to work nights
Benefits
- Student employees are eligible to participate in the University’s 403(b) Plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
