TSC Administrator

TELAID INDUSTRIES INC•Norcross, GA

11d•$20 - $22•Onsite

About The Position

The TSC Administrator position is responsible for supporting orders and workflow in the TSC. Orders are submitted by Telaid project teams or directly by the customer. It is the responsibility of the TSC Administrator to respond to issues and provide support for the Teams executing these orders. This position has the added responsibility of: Supporting the warehouse staff through managing escalations Creating inventory receivers, Working with third party vendors to track PO’s/shipments, Assist with identifying unexpected shipments for receiving

Requirements

Able to work well under pressure in a high paced environment.
Proven coordination and organizational skills.
Able to multitask and delegate effectively.
Microsoft Excel – proficient level skills
Microsoft Outlook – proficient level skills
Must be dependable, have reliable transportation and must be detail oriented.
Maintain a professional appearance and attitude.
Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
High School Diploma or equivalent required.

Responsibilities

Create equipment orders for outbound customer projects utilizing ServiceNow inventory
Process order changes and updates
Review daily order status and update as needed
Provide order and shipping discrepancy investigation and resolution
Work with third party vendors to process RMA’s
Collaborate with internal and external partners on exception issues
Provides customer service engagement for internal and external customers
Handle escalations as initial point of contact for order related items
Support all aspects of TSC operations as needed
Perform other work-related duties as assigned by management.