Trust & Safety Specialist - ModSquad / Adobe Brand Rep

ModSquad

12d • Hybrid

About The Position

We Could Use Someone Like You in Our Crew. ModSquad is growing! We are looking for a Modsquad BRAND REP – Adobe Trust & Safety Operations As an Adobe Trust & Safety Operations Agent (Modsquad Brand Rep) based in Adobe’s San Francisco office (2-3x/week), you will handle day-to-day operations of the child safety program, content moderation and report abuse related operations. This fast-paced position will require a passion for resolving complex online safety abuse issues.

Requirements

• Full-time (40 hrs/week) based in San Francisco with 2-3 days in the office per week required.
• Willingness to work weekend shifts
• Prior experience working with a high volume of work and managing matters from end-to-end, preferably in the legal or tech industry.
• Experience and ability to review disturbing, illegal content objectively, quickly, and accurately including CSAM (child sexual abuse material).
• Detail oriented, analytical, and highly organized.
• Has a positive attitude and is a great team player.
• Has excellent judgment and knows when to escalate tough calls to management and Legal.
• Exceptional interpersonal skills with a great sense of humor, a growth mindset, and a commitment to professionalism.

Nice To Haves

• Familiarity with Adobe products and services is a plus.

Responsibilities

• Review, analyze, and report sensitive, illegal content in accordance with Adobe’s child safety policies and guidelines.
• Review, analyze and action abuse reports and handle proactive content moderation workflows
• Escalate urgent or high priority requests to the Trust & Safety Policy and Ops team and leadership.
• Develop efficient processes, documentation, metrics, and training programs.
• Identify trends and process and/or tooling improvements.
• Communicate effectively with a diverse audience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed