Specialist, Proactive Trust & Safety Operations

Snap Inc. • Los Angeles, CA

1d • $33 - $58

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines — while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We take great pride in our work as digital first responders and hope you would consider joining us. We’re looking for a Specialist to join Team Snap’s growing Proactive Trust & Safety Operations team! You will be expected to provide operational support for Snap’s proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap’s proactive detection tools and services, and own projects from start to finish.

Requirements

• Comfort working within a content moderation environment, including frequent exposure to sensitive content
• Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Grafana, etc.)
• Background working effectively with cross-functional teams and management
• Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
• Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
• Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
• Great judgment and excellent leadership skills
• Not afraid to roll up your sleeves to get the job done, no type of work is “beneath” you
• Bachelor’s degree or equivalent work experience
• 2+ years of experience working in technology, safety, or a related field
• Flexible work-hours: full-time and weekends as needed

Nice To Haves

• Understanding of computer LOGIC and Syntax
• Familiarity with machine learning, including LLMs
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Responsibilities

• Support the development and maintenance of proactive detection rules
• Identify trends and patterns by reviewing reported content and conducting outside research
• Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints
• Contribute to and refine tool and agent quality assurance processes
• Develop and conduct training for other T&S team members
• Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement
• Ensure that new product and workflow launches are properly planned for and supported
• Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data
• Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests with a high degree of quality and efficiency

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level