Trust & Safety Operations Manager, Monetization

OpenAI•San Francisco, CA

55d

About The Position

At OpenAI, our User Safety & Risk Operations team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises across ChatGPT, API, platform integrations, and more. The Monetization Trust & Safety Operations team protects our users, creators, and partners across all monetized surfaces. As OpenAI introduces new revenue-generating formats and partnerships, this team ensures these experiences remain safe, compliant, high-quality, and aligned with our broader safety standards. We partner closely with Product, Engineering, Policy, and Legal to identify emerging risks, build and mature enforcement systems, and ensure scalable, high-integrity operations. We’re looking for an experienced operations leader to stand up and manage our new Monetization Trust & Safety Operations sub-team. You will be responsible for building core operational workflows for moderation and enforcement of monetized content and interactions, maturing enforcement quality, building scalable automated solutions, and partnering closely with cross-functional stakeholders to maintain high safety and policy standards. This role requires someone who is highly operational, excellent at execution, and comfortable driving clarity amid ambiguity. You should be eager to build scalable systems and processes from the ground up, hire and develop a new team, and work in lockstep with policy and product teams as we rapidly iterate on monetization strategies and features.

Requirements

Have 8+ years in Trust & Safety, Risk Operations, Monetization or Ads Policy Operations, or adjacent fields, including 5+ years of people management experience
Have built and scaled high-performing operational teams—including people, processes, vendors, and tooling
Are comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams
Have a track record of process improvement and using data to drive operational decisions
Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity
Maintain a collaborative, humble approach and a strong bias for action
Bring strong cross-functional collaboration skills and a structured, data-driven approach to operations

Nice To Haves

Familiarity with monetization, creator ecosystem, or advertising policy and risk areas

Responsibilities

Build and lead the Monetization Safety Ops team, including hiring, onboarding, training, and performance management
Stand up and continuously improve core operational workflows for reviewing monetized surfaces and partner/creator interactions
Partner with Policy to translate monetization safety policies into clear, reviewer-ready guidelines
Work with Product & Engineering to mature review tooling, labeling pipelines, and automated detection and enforcement systems
Drive operational readiness for new monetization launches, including capacity planning, SOP and playbook development, training, and cross-functional coordination
Serve as the primary operational point of contact for monetization safety and risk issues, incidents, and escalations

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