Trust & Safety New Associate

Accenture

3d • $24 - $24 • Onsite

About The Position

The Trust & Safety New Associate manages assigned cases end to end, ensuring accurate documentation, timely resolution, and compliance with established policies and workflows.

Requirements

• This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.
• Must be flexible to work any shift including nights, weekends and holidays
• The role requires candidate pass an English written assessments with a minimum score of C2
• High School Diploma GED
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Responsibilities

• Consistently meets or exceeds productivity, quality, and turnaround time targets while maintaining strong attention to detail and sound judgment.
• Reviews and assesses content accurately and efficiently, applying company policies consistently and documenting clear, well-reasoned decisions.
• Escalates complex or sensitive cases appropriately and collaborates with relevant teams to support effective resolution.
• Maintains professionalism and empathy when handling challenging material, demonstrating resilience and effective stress management.
• Adapts quickly to new tools, processes, and policy updates, remaining knowledgeable about company products and standards.
• Uses data, market knowledge, and trend analysis to identify patterns, improve workflows, and enhance the overall user experience.
• Proactively provides feedback and suggests process improvements to increase efficiency, quality, and scalability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees