Trust & Safety New Associate (English / Hindi Required)
About The Position
The Trust & Safety New Associate manages assigned cases end to end, ensuring accurate documentation, timely resolution, and compliance with established policies and workflows. Key Responsibilities: Consistently meets or exceeds productivity, quality, and turnaround time targets while maintaining strong attention to detail and sound judgment. Reviews and assesses content accurately and efficiently, applying company policies consistently and documenting clear, well-reasoned decisions. Escalates complex or sensitive cases appropriately and collaborates with relevant teams to support effective resolution. Maintains professionalism and empathy when handling challenging material, demonstrating resilience and effective stress management. Adapts quickly to new tools, processes, and policy updates, remaining knowledgeable about company products and standards. Uses data, market knowledge, and trend analysis to identify patterns, improve workflows, and enhance the overall user experience. Proactively provides feedback and suggests process improvements to increase efficiency, quality, and scalability
Requirements
- Must be flexible to work any shift including nights, weekends and holidays
- The role requires candidate pass a Hindi / English written assessments with a minimum score of C2
- High School Diploma GED
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and English skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
Responsibilities
- Manages assigned cases end to end, ensuring accurate documentation, timely resolution, and compliance with established policies and workflows.
- Consistently meets or exceeds productivity, quality, and turnaround time targets while maintaining strong attention to detail and sound judgment.
- Reviews and assesses content accurately and efficiently, applying company policies consistently and documenting clear, well-reasoned decisions.
- Escalates complex or sensitive cases appropriately and collaborates with relevant teams to support effective resolution.
- Maintains professionalism and empathy when handling challenging material, demonstrating resilience and effective stress management.
- Adapts quickly to new tools, processes, and policy updates, remaining knowledgeable about company products and standards.
- Uses data, market knowledge, and trend analysis to identify patterns, improve workflows, and enhance the overall user experience.
- Proactively provides feedback and suggests process improvements to increase efficiency, quality, and scalability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
