Trust & Safety Manager

Outschool•San Francisco, CA

13d•$140,000 - $192,000•Hybrid

About The Position

Outschool is seeking a Trust & Safety Manager to lead and scale our Trust & Safety team. This leader will be responsible for ensuring Outschool remains the safest, most trusted learning marketplace for K–12 learners, families, and educators. This role requires a unique blend of strategic vision, team mentorship, and operational rigor: Strategic thinker : Shape a compelling vision for how Trust & Safety can become a competitive advantage and differentiator in K–12 learning. Manager as mentor : Guide a talented, domain-knowledgeable team, coaching them to increase their impact and supporting their professional growth. Strong operator : Build structure and visibility into team processes, driving efficiency, consistency, and measurable impact across operations. Innovator : Partner with Product and Engineering to leverage the latest in AI and large language models (LLMs) to solve Trust & Safety challenges in new and scalable ways. At other companies, this role would align with a Senior Manager position. At Outschool, our titles focus on impact rather than hierarchy.

Requirements

5+ years leading Trust & Safety teams in technology, education, or marketplace platforms.
Strong understanding of online safety, privacy, compliance, and risk management.
Proven ability to use data and analytics to inform decisions and measure impact.
Experience mentoring and developing team members.
Operational excellence — strong track record of refining workflows, setting metrics, and creating scalable processes.
Exceptional communication, conflict resolution, and discretion in handling sensitive matters.
Passion for Outschool’s mission and for building safe, supportive communities for kids and educators.

Responsibilities

Develop and execute a comprehensive Trust & Safety strategy that aligns with Outschool’s mission and positions safety as a differentiator.
Lead, mentor, and inspire a small but skilled team, helping them grow professionally and amplify their impact.
Create and refine processes to improve operational effectiveness, efficiency, and visibility .
Use data and analytics to identify risks, measure program effectiveness, and continuously improve workflows.
Partner with Legal, Product, and Engineering to design policies, tools, and scalable solutions to prevent and respond to safety incidents, fraud, and misconduct.
Address sensitive community issues with discretion and empathy.
Stay ahead of industry trends, regulations, and technology to proactively identify areas of risk and opportunity.
Ensure clear communication and training to build a culture of safety across the company and our educator/learner community.

Benefits

Shared Financial Success: Competitive salaries, stock options, retirement plans.
Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance — plus fertility/family planning coverage and access to ModernHealth coaching & therapy.
PTO & Family Benefits: Generous PTO and family leave policies.
Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area–based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are.
Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes.
Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs.

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