Trust Officer

MassMutual•Boston, MA

About The Position

As a Trust Officer for MassMutual Private Wealth & Trust you will be responsible for administering a diverse book of trust and personal wealth management accounts for high-net-worth individuals, families, and foundations. This role provides customized, concierge-level client service by serving as the primary point of contact for the client relationship in conjunction with their existing financial professionals. In this role, as well as all roles within MassMutual, you will demonstrate service excellence, accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. The Team MassMutual Private Wealth & Trust is a Federally Chartered Savings Bank and a wholly owned subsidiary of MassMutual. As a trust and fiduciary services provider, we partner with financial professionals to help preserve, grow, and transfer wealth to the people and causes that our clients care about. Our business has grown rapidly, and MassMutual Private Wealth & Trust has thoughtfully added team members of high caliber. Our team offers a concierge-style service by helping to coordinate the financial life of our client families, while offering the highest standard of care. When joining the MassMutual Private Wealth & Trust family, you are embracing a culture of service excellence by which every team member is relentlessly pursuing to simplify complexity and offer a distinguished and memorable experience. Our associates have a passion for learning and work in a cross-functional style environment supporting our clients, financial professionals, and other members of the broader department. The Impact Maintain a diverse book of private wealth clients and provide daily oversight while operating as the relationship manager and main point of contact. Partner with clients’ existing financial professionals to review and assess estate planning, tax planning, and investment needs. Facilitate scheduled meetings with clients and financial professionals to review and discuss their portfolio objectives and any changes in financial needs or circumstances. Analyze client inquiries and requests, utilizing product and fiduciary knowledge as well as available resources and support teams to provide appropriate response/solution. As part of a Concierge Team, collaborate with other Relationship Managers and Service Specialists to share industry knowledge and best practices, provide back-up coverage, and identify process improvements. Implement the account’s investment strategy and oversee the long-term objectives as defined in the Investment Policy Statement. Interact with Investment sub-advisors to plan for cash and liquidity needs, make routine bill payments, and implement investment and tax strategies. Seek new solutions by coordinating with internal business partners (Investments, Fiduciary, Tax, Operations, Compliance) and external vendors to ensure high quality, comprehensive customer service is provided. Maintain current knowledge of personal trust and investment products to ensure accurate handling of administrative responsibilities Consult with governing committees (Trust Administration, Investment, Risk) as needed to effectively administer accounts in accordance with appropriate guidelines, procedures, and regulations. Exercise the fiduciary standard of care to always act in the best interest of our client. Participate in department huddles and problem-solving sessions, providing updates on industry trends, service opportunities and different initiatives. The Minimum Qualifications Bachelor’s degree or a High School diploma with 6 + years' experience in financial services or trust administration 3+ years ' experience in financial services or trust administration 3+ years Trust Administration Relationship Management experience Willingness to obtain CTFA (Certified Trust and Fiduciary Advisor) Occasional travel required for client meetings, industry conferences, and business events Due to the nature of the position, as part of our background check process, candidates must be able to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA. The Ideal Qualifications Designation of CTFA (Certified Trust and Fiduciary Advisor) at time of application Working knowledge of fiduciary income taxation, trust investment management principles, and Trust/ Probate law Special Needs Trust experience Strong communication and presentation skills Experience with broker/dealer or registered investment advisor (RIA) firms Experience with trust administration and trust accounting platforms Knowledge of private banking products and services What to Expect as Part of MassMutual and the Team Regular meetings with the Private Client Management Team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-SB1 Salary Range: $90,500-$118,700 At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. Why Join Us. We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

Requirements

Bachelor’s degree or a High School diploma with 6 + years' experience in financial services or trust administration
3+ years ' experience in financial services or trust administration
3+ years Trust Administration Relationship Management experience
Willingness to obtain CTFA (Certified Trust and Fiduciary Advisor)
Occasional travel required for client meetings, industry conferences, and business events
Due to the nature of the position, as part of our background check process, candidates must be able to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA.

Nice To Haves

Designation of CTFA (Certified Trust and Fiduciary Advisor) at time of application
Working knowledge of fiduciary income taxation, trust investment management principles, and Trust/ Probate law
Special Needs Trust experience
Strong communication and presentation skills
Experience with broker/dealer or registered investment advisor (RIA) firms
Experience with trust administration and trust accounting platforms
Knowledge of private banking products and services

Responsibilities

Maintain a diverse book of private wealth clients and provide daily oversight while operating as the relationship manager and main point of contact.
Partner with clients’ existing financial professionals to review and assess estate planning, tax planning, and investment needs.
Facilitate scheduled meetings with clients and financial professionals to review and discuss their portfolio objectives and any changes in financial needs or circumstances.
Analyze client inquiries and requests, utilizing product and fiduciary knowledge as well as available resources and support teams to provide appropriate response/solution.
As part of a Concierge Team, collaborate with other Relationship Managers and Service Specialists to share industry knowledge and best practices, provide back-up coverage, and identify process improvements.
Implement the account’s investment strategy and oversee the long-term objectives as defined in the Investment Policy Statement.
Interact with Investment sub-advisors to plan for cash and liquidity needs, make routine bill payments, and implement investment and tax strategies.
Seek new solutions by coordinating with internal business partners (Investments, Fiduciary, Tax, Operations, Compliance) and external vendors to ensure high quality, comprehensive customer service is provided.
Maintain current knowledge of personal trust and investment products to ensure accurate handling of administrative responsibilities
Consult with governing committees (Trust Administration, Investment, Risk) as needed to effectively administer accounts in accordance with appropriate guidelines, procedures, and regulations.
Exercise the fiduciary standard of care to always act in the best interest of our client.
Participate in department huddles and problem-solving sessions, providing updates on industry trends, service opportunities and different initiatives.

Benefits

Regular meetings with the Private Client Management Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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