Trust Administration Specialist

Northwest Bank • Erie, PA

1d

About The Position

The Trust Administration Specialist is responsible for performing a variety of duties including account administration, retaining current customer portfolios, conducting customer interviews and presentations, analyzing financial information, and reviewing client accounts regularly. This position is also responsible for remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries. Essential Functions Comply with Trust policies and procedures Assist with sett personal goals and targets Review customer account transactions daily Oversee / schedule client distributions / bill payments Schedule client meets on periodic basis Prepare / review customer documentation / agreements Manage personal workload/workflow Administer Trust relationships appropriately Conduct regular investment review of portfolio with Investment Officer Assure appropriate management of IRA's and funds Initiate and author client correspondence Cultivate potential referrals from exist accounts Analyze accurate customer needs Recommend investment / trust alternatives Finalize new agreements with customers Cross sell other Bank products and services Recommend improvements to procedures Maximize technology tools available Assure accurate information passed to Trust Operations Oversee system cod on individual accounts Adhere to stated Trust department fee schedules Minimize non standard fee schedules Additional Essential Functions Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Safety and Health for those without supervisory duties Abide by the rules of the safety and loss prevention program Perform work tasks in a safe manner Report any and all injuries to supervisor Know what to do in case of an emergency

Requirements

• Bachelor's Degree business / finance / related
• Customer service experience
• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Ability to analyze financial data
• Client relationship management skills

Responsibilities

• Comply with Trust policies and procedures
• Assist with sett personal goals and targets
• Review customer account transactions daily
• Oversee / schedule client distributions / bill payments
• Schedule client meets on periodic basis
• Prepare / review customer documentation / agreements
• Manage personal workload/workflow
• Administer Trust relationships appropriately
• Conduct regular investment review of portfolio with Investment Officer
• Assure appropriate management of IRA's and funds
• Initiate and author client correspondence
• Cultivate potential referrals from exist accounts
• Analyze accurate customer needs
• Recommend investment / trust alternatives
• Finalize new agreements with customers
• Cross sell other Bank products and services
• Recommend improvements to procedures
• Maximize technology tools available
• Assure accurate information passed to Trust Operations
• Oversee system cod on individual accounts
• Adhere to stated Trust department fee schedules
• Minimize non standard fee schedules
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees