Trust Administration Specialist

First State Bank and Trust•Bayport, MN

About The Position

The Trust Department’s mission is to set up and manage trust funds for clients and advise clients on what investments to make while managing their assets. Trust Administration is responsible for the onboarding and servicing of Trust clients. This includes: Preparing opening paperwork for new clients. Opening/setup of new accounts on Trust software. Providing ongoing customer service. Supporting Estate administration. Annually reviewing accounts. Closing accounts when funds have been fully distributed. Managing the Trust Portal site, DocuSign, and other computer programs to maintain online accounts, etc. Assisting with Trust events.

Requirements

High School diploma/GED. Two- or four-year post-secondary degree preferred.
A minimum of 1-2 years of experience in a financial institution role or equivalent combination of education and related work experience in financial services or Trust services.
Technical knowledge with proficiency in Microsoft-based applications and the ability to learn new software and assist others with the use of that software.
Exceptional organizational and problem-solving skills, as well as a high capacity for multi-tasking.
An ability to work independently, efficiently, and responsibly.
Adaptable and willing to take on new challenges and opportunities.
Eagerness to learn in this position is essential.

Nice To Haves

Previous experience working with clients over the phone, following processes, and understanding product changes is preferred.

Responsibilities

Provide administrative support to a team of Trust Officers and Senior Trust Officers in providing trust services to clients.
Screen and respond to calls, voicemails, correspondence, emails, and faxes, understanding priorities and taking appropriate action.
Manage appointment calendars and effectively perform a variety of scheduling activities.
Assist with meeting preparation.
Assist in Designing, producing, and distributing reports and presentation materials as requested.
Provide general administrative support, including copying, mailing, faxing, filing, and scanning.
Coordinate the production and distribution of a variety of reports.
Listen to and seek to understand the client’s needs/problems.
Maintain knowledge of applicable laws, regulations, policies, and procedures pertinent to this position and follow them conscientiously while fulfilling your duties.
Complete other duties as assigned.