Truck Coordinator Trainee

Tampa International Forest Products, LLC.•Tampa, FL

14d

About The Position

The Truck Transportation Coordinator – Trainee supports the transportation team with daily truckload coordination, load tracking, carrier communication, and shipment documentation. This entry-level role learns internal transportation processes, basic DOT/transportation compliance requirements, and company systems (including the Transportation Management System (TMS)) while working under the guidance of an experienced Truck Transportation Coordinator.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred (logistics, supply chain, business, or related).
0–2 years of experience in logistics, transportation, customer service, or administrative support preferred.
Ability to learn a Transportation Management System (TMS) and standard dispatch processes; prior TMS experience (Princeton TMX or similar) is a plus.
Working knowledge of DOT/FMCSA requirements is a plus; must be willing to learn and apply compliance expectations.
Proficiency with Microsoft Excel/Outlook or similar tools; strong data-entry skills.
Basic math skills and comfort working with rates, miles, dates/times, and load details.
Effective time management and ability to prioritize in a fast-paced environment.
Strong attention to detail and accuracy with numbers, dates/times, and shipment documentation.
Ability to work independently with guidance, ask questions, and follow documented procedures.
Clear written and verbal communication skills; professional phone and email etiquette.
Problem-solving mindset with the ability to gather information, identify issues, and escalate appropriately.
Strong organizational skills and ability to multitask across multiple loads and priorities.
Comfortable working in a demanding, deadline-driven environment while remaining calm and customer-focused.
Able to manage demanding situations with diplomacy and tact and collaborate effectively with internal teams and external carriers.

Responsibilities

Assist with creating, tendering, and tracking loads in the Transportation Management System (TMS) under supervision.
Coordinate with carriers and drivers to confirm equipment availability, pickup/delivery appointments, ETAs, and required shipment details.
Monitor loads in transit and update shipment milestones, check calls, and status notes in internal logs and/or customer portals.
Prepare and distribute transportation documents (rate confirmations, BOLs, PODs) and assist with document collection, scanning, and filing.
Support carrier setup/onboarding by collecting required documents (insurance, W-9, agreements) and maintaining accurate carrier files under supervision.
Assist with rate entry and basic lane/market research; escalate pricing or coverage concerns to the coordinator/manager.
Help resolve service issues (late pickups/deliveries, missed appointments, shortages/damage) by gathering information, communicating updates, and escalating to the coordinator.
Learn and follow company policies and DOT/transportation compliance and recordkeeping requirements for load tendering and execution.
Participate in training, shadowing, and coaching; progressively take ownership of assigned loads and tasks as proficiency increases.
Training and administrative support to supplement core load coordination.
Data entry, scanning, filing, and tracker maintenance.
Audit load files for completeness (rate confirmation, BOL, POD, accessorials) and follow up on missing items.
Maintain carrier files (insurance, W-9, agreements) and support qualified-carrier documentation.
Complete training modules, shadow coordinators, and document process notes/checklists.
Practice professional communication using approved templates; escalate exceptions and questions.