Truck Account Coordinator

Holman•Mount Laurel, NJ

12d•$27 - $39•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Principal Purpose of Position: Provide back-end overflow call support for the Truck Account Administrator (TAA) team Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions As the technical expert, act as a consultant to fleet managers, service technicians, and other internal department personnel for complex escalations Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected. Support the technical resource center by assisting customers and vendors as needed. Other duties as assigned At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Requirements

Four-year college degree or demonstrated equivalent experience as determined by department management.
Three to five years of experience in the automotive or transportation industry, with advanced technical knowledge
Knowledge of ARI’s fleet management programs preferred
Intermediate skill level in Microsoft Office applications, with emphasis on Excel
Ability to organize and prioritize tasks and make appropriate decisions
Problem solving skills
Advanced analytic abilities to make independent decisions and justify the financial outcomes.
Ability to interact and work with employees at all levels of an organization (internal or external) including business units and executive management
Strong verbal and written communication skills
Ability to explain complex concepts to non-specialists
Ability to negotiate

Nice To Haves

ASE or other industry certification preferred

Responsibilities

Provide back-end overflow call support for the Truck Account Administrator (TAA) team
Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
As the technical expert, act as a consultant to fleet managers, service technicians, and other internal department personnel for complex escalations
Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected.
Support the technical resource center by assisting customers and vendors as needed.
Other duties as assigned
Provide administrative support to the Truck Account Administrator team when needed
Work on client specific projects as assigned