TRiO SSS Retention Specialist

Hamline University•Saint Paul, MN

20d•Onsite

About The Position

The Retention Specialist is a dynamic and data-informed professional who works collaboratively to support students in the TRIO Student Support Services (SSS) program. The Retention Specialist provides direct, holistic support to a caseload of 25-35 students who are first-generation, low-income, and/or have documented disabilities. The Retention Specialist builds strong relationships with students, empowers them to navigate academic and personal challenges, and connects them to resources that support their persistence, academic success, and graduation. This position also coordinates the team’s academic coaching and referrals, data entry and management, and events. This is a 100% grant-funded position. Continued employment is contingent upon the renewal of federal funding.

Requirements

Demonstrated experience and a genuine passion for working with students from diverse backgrounds, particularly those who are first-generation, low-income, and/or have disabilities.
Strong analytical skills and the ability to use data to inform decision-making and student interventions.
Excellent problem-solving and organizational skills.
Exceptional interpersonal, active listening, and communication skills, with a proven ability to build rapport and trust with students.
Strong desire and ability to work in a highly collaborative team environment.
A Bachelor's degree in Education, Psychology, Social Work, or a related field.
A minimum of one (1) year of professional experience in academic coaching or tutoring, student support services, or academic advising in a higher education setting OR student advising in a comparable college access or success organization.

Nice To Haves

Direct experience working in or history as a participant of a federal TRIO program or a similar educational opportunity program.
Personal experience in overcoming barriers similar to those confronting the SSS target population.
Familiarity with student success technologies and early alert systems (e.g., Starfish, EAB Navigate).
Experience using a student information system (e.g., Workday) and/or a TRIO database.

Responsibilities

Manage a caseload of 25-35 assigned SSS participants, serving as a secondary point of contact within the TRIO SSS program.
Meet regularly with students for one-on-one sessions and cohort-based advising to provide proactive academic, financial, career, and personal guidance.
Develop and monitor individualized Plan for Academic and Career Exploration (PACE) with each student to set goals and track progress toward degree completion.
Assist students on course selection, major exploration, and understanding degree requirements, working in close collaboration with TRiO colleagues, the Center for Academic Success and Achievement (CASA), and faculty advisors.
Support students with financial aid processes, including FAFSA completion/renewal and scholarship searches, to promote financial literacy and reduce loan debt.
Provide timely and effective interventions for students experiencing academic or personal difficulties, making appropriate referrals to campus partners.
Maintain accurate, detailed, and confidential records of all student contacts and progress in the program's database.
Serve as the team’s data quality coordinator, ensuring consistency, timeliness, and accuracy through monitoring, validation, and cleanup.
Assist the Program Director in analyzing and reporting on student persistence, risk factors, and institutional barriers.
Assist the Program Director in compiling and reporting data related to program objectives for the Annual Performance Report (APR).
Work in a highly collaborative team environment with the Program Director and Student Success Specialist to ensure a coordinated and comprehensive support model for all participants.
Assist the Program Director in the planning, coordination, and assessment of SSS workshops and events.
Serve as a liaison to key campus partners, including the Center for Academic Success and Achievement (CASA), Registrar's Office, Financial Aid, Counseling and Health Services, Career Development Center (CDC), and faculty advisors.
Foster a vibrant and supportive cohort community among SSS participants.
Other duties, as assigned.

Benefits

Medical, dental, and vision insurance
Life insurance
Short- and Long-Term Disability
Critical Illness and Hospital Indemnity
403(b)
403(b) matching
Paid Time off, including vacation time, paid holidays and safe and sick leave time off
Employee assistance program
Flexible spending account (FSA)
Health savings account (HSA)
Tuition waiver