Trilingual Call Center Representative - Hybrid

Cinemark•Frisco, TX

2d•Hybrid

About The Position

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences. Role Summary: In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user’s technical problems and service requests. The ideal candidate will have a proven track-record of strong analytical and troubleshooting skills. Key areas of responsibility will include the ability to accurately record problem symptoms and information for escalation of the more complex problems to higher-level support. The person in this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors. Eligible for a Sign On Bonus of $2,500 when hired! Eligible for Relocation Assistance - U.S. based only

Requirements

Trilingual (English/Spanish/Portuguese) is required
A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
Critical thinking and exceptional analytical skills
Excellent oral/written communication skills
Basic knowledge of Windows OS and Linux OS environments
Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
Must be available to work a flexible schedule that may include evenings, holidays and weekends

Nice To Haves

Theater operation knowledge and experience is an asset
1+ year(s) in a call center environment is a plus

Responsibilities

Provide trilingual support to 14 countries 7 days a week, and 365 days a year
Work closely with part vendors to analyze, diagnose, and replace parts as needed
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Identify and communicate effectively with various departments of the organization.
Multi-task using various software platform.
Demonstrates initiative, problem solving ability, adaptability and flexibility.
Maintain performance objectives such as attendance and Key Performance Indicators.
Perform other duties as required and assigned by Supervisor and upper management.