Hybrid Call Center Representative

National Service Bureau•Sarasota, FL

10d•$18 - $20•Hybrid

About The Position

National Service Bureau (NSB) is looking for Hybrid Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth. NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate. NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you’re new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today! The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client’s recovery needs with efficient and ethical service. GROW WITH US! At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.

Requirements

Training in-office
Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
Secure home office consisting of: Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi) Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.) Clear and professional backdrop
Strong ability for empathy
High level of professionalism
Great communication skills
Ability to stay motivated and positive
Attention to detail
Experience with time management
Computer and typing skills
Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

Responsibilities

Communicate via phone with people with all backgrounds and personalities
Make outbound calls (75+/day)
Utilize software to note accounts and communicate with insurance companies
Negotiate and lead conversations to recover the highest balances for our clients
Communicate with team members to coordinate on accounts
Document accounts with proper notes to ensure quick communication
Adhere to company policies and procedures