TRID Post-Closing and RESPA Operations Manager

Truist Bank • Charlotte, NC

16d

About The Position

Position is responsible for the management / oversight / thought leadership as it relates to RESPA / TRID program execution within the branded mortgage business. In addition, this position will build, lead and actively manage a process designed to review all loans covered by the TILA-RESPA Integrated Disclosure (TRID) regulation to validate whether loans comply with the regulation and to identify all financial and clerical errors; ensure all financial and material clerical errors are corrected within a 60-day regulatory timeframe. This requires managing multiple teams of 50+ Teammates, onshore and offshore. These teams are responsible for the review and processing of TRID defects to include day-to-day operational management, maintenance of up-to-date testing scripts and ensuring all teammates are trained and proficient in executing those scripts. Partner with Compliance, Quality Assurance and Credit Risk is needed to ensure alignment in test protocols and related to interpretation, identification and resolution of complex errors requiring detailed knowledge of compliance and fulfillment processes. Manager and team must have sufficient regulatory knowledge to identify and rebut findings that are discovered during a detailed quality control file review performed by Transaction Risk Monitoring. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

• Bachelor's Degree or equivalent education and experience.
• Eight years TRID Post Closing, RESPA, mortgage, or similar fields of expertise .
• Three years mortgage management experience.
• Strategic thinking and analytical skill strength.
• Strong verbal and written communication skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Strong industry-related regulatory and legal knowledge

Nice To Haves

• Mortgage experience in processing or closing.
• Knowledge of TILA RESPA Integrated Disclosures.
• Experience managing Vendor and Offshore Operations

Responsibilities

• Recruit, train, develop and mentor a high performing team to ensure achievement of TRID compliance goals.
• Facilitate on-going process improvements to achieve process efficiencies and cost reductions within the assigned processes.
• Enforce and maintain policies and procedures to ensure compliance with state, federal and regulatory requirements.
• Work with Quality Partners to develop solutions, implement changes and manage risk associated with the accuracy of all Loan Estimates and Closing Disclosures.
• Create and maintain process and pipeline management discipline ensuring internal service level agreements are achieved.
• Provide coaching and guidance to managers surrounding the policies and procedures for their team; resolve or coordinate the resolution of client service-related problems and effectively manage all Human Resource related items to ensure execution of the Purpose, Mission and Values of the organization.
• Maintain strong control environment to ensure process and procedures in line with Audit and Sarbanes-Oxley oversight.
• Coordinate feedback of findings to Fulfillment Centers. Develop and manage strong communication and timely reporting for senior management, audit, examiners, Compliance and the BURM.
• Responsible for planning/capacity to ensure no impacts to SLA's, client and investor & regulatory requirements while adjusting to market fluctuations in the industry.
• Develop and establish goals for department and set protocols in place to ensure these goals are met.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees