Surveillance South - Tribal Gaming Agent

Kalispel Tribe•Airway Heights, WA

17h

About The Position

Summary of Functions Provides monitoring of surveillance system and all Kalispel Tribal Properties with a primary mission to protect the assets as well as the reputation of the Kalispel Tribe of Indians. Ensure the safety of the employees and visitors within the gaming facility through reporting of safety concerns, illegal activity, and procedural violation. Ensures the gaming operation is in compliance with Commission Regulations, Tribal-State Compact, the Kalispel Gaming Ordinance, National Indian Gaming Commission Minimum Internal Control Standards and any other applicable regulations or laws. Due to the dynamic nature of the gaming industry, the particular aspects of this position can change with little or no notice. Essential Duties and Responsibilities Tribal Gaming Agents are responsible for preserving the integrity of Kalispel Tribal properties by performing the following duties: Physically monitors gaming facilities to ensure the physical safety of the assets, patrons and employees of the gaming operations; Work cooperatively with federal, state, local and other tribal Law Enforcement Agencies by gathering intelligence, for Law Enforcement Agencies with matters, including but not limited to, covert operations on Tribal property, detention and arrest of criminal suspects, production of information that leads to the arrest, prosecution and conviction of suspects, testifying in court and other duties which ultimately prevent illegal activity within the gaming operations and on other areas of Tribal land. Prepares written reports regarding any deviations of regulations, internal controls, rules or procedures committed by the gaming operation; issues daily shift report to Supervisor. Facilitates management of the gaming operation by immediately investigating incidents that occur in the gaming facility. Provides objective review and act as a representative for requested dispute resolution. Ensures immediate safety and protection of all tribal gaming operation employees, visitors, and patrons while on Tribal Gaming Operation property. Works in cooperation with the other divisions of the Agency for criminal background investigations and investigations of any violations of federal, regulatory, or other applicable laws. Maintain and promote strict standards of confidentiality and professionalism. Monitors the following for compliance: Tribal/State Compact and National Indian Gaming Commission Minimum Internal Control Standards, Northern Quest Minimum Internal Control Standards and Policies and Procedures for all departments, Kalispel Tribal Ordinance, Kalispel Tribal Gaming Agency Regulations and reports any and all violations. Gathers surveillance and other related information in response to Tribal Legal Office requests for tort claims, allegations of employee misconduct, over-service of liquor issues and other matters that could greatly impact Tribal assets and the public’s perception of the Tribe. Provides excellent customer service to customers, other departments and outside law enforcement agencies. Acts in accordance with KTGA Procedures and exhibits the guiding values of the Department and the Kalispel Tribe of Indians. Observes, reports and records daily Casino activity utilizing multiple documentation methods. Observes and records “back of the house” activity, gaming operation and all other departments. Observes and reports the transport or transfer of assets across Kalispel Tribal Properties. Observes and reports the access of secured locations within the Kalispel Tribal Properties. Reports malfunctions of camera equipment, recording pools, or surveillance network issues to Technicians Reviews and analyzes KTGA and Operations documentation for inconsistencies. Completes functions/tasks assigned by the Licensing Specialist and Internal Auditors as required. Completes assigned portions of audits and inventory control reviews of Kalispel Tribal properties. Acts as custodian of evidence and may be required to provide statements to the Gaming Commission and other law enforcement agencies. Reports procedure deviations and/or deceptive activity of employees or patrons to the Operations department and KTGA Administration. Make routine walking tours of the Casino floor looking for suspicious or unusual activities. Must learn, comprehend and comply with all Company policies and procedures, MIC’s, Gaming Regulations and Regulation 31 requirements. Ensure control/protection of company assets. Responsible for maintaining a good attendance record. May be required to be a panelist for the Internal Review Hearings. May be asked to provide testimony in Tribal, State, or Federal Court proceedings. Promotes a positive and harmonious work environment by contributing to team effort. · This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

Requires high school diploma or equivalent (GED)
Requires associate’s degree in criminology or related field, bachelor’s degree preferred; or demonstrated ability through a combination of education, experience and training to perform the duties of the job.
Two years experience in the security, gaming and/or law enforcement investigations.
Proficient in the use Microsoft programs and other computer software.
Must have ability to work independently and exercise discretionary judgment.
Must be able to define problems by collecting data, establishing facts, and drawing valid conclusions.
Must be able to interpret a variety of information furnished in written, oral diagram, or schedule form.
Must have ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, legal documents, intelligence information and governmental regulations.
Must have the ability to write reports and business correspondence, and give effective presentations and responses to questions from managers, patrons, employees, and the general public.
Must have moderate level math skills.
Ability to work with mathematical concepts such as probability, fractions, percentages and ratios to practical solutions.
Ability to handle high impact situations.
Ability to maintain effective working relationships with department heads and employees.
Skill in consistently applying policies and procedures.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Demonstrate ability or working knowledge of chain of evidence and custody standards.
Demonstrated ability in analyzing information, knowledgeable of sources of information and the appropriate use and release of information
Demonstrate ability in conflict resolution.
Demonstrates skills in multitasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires the ability to lift and/or move objects weighing up to 40 pounds.
Requires the ability to receive detailed information through oral communications, and to make fine discrimination in sound.
Requires constant manual dexterity, particularly with fingers.
Requires frequent walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which involves the use of the lower extremities and back muscles.

Nice To Haves

Previous experience with CCTV systems preferred.
Knowledge of gaming regulations, minimum internal control standards and operational procedures preferred.

Responsibilities

Physically monitors gaming facilities to ensure the physical safety of the assets, patrons and employees of the gaming operations
Work cooperatively with federal, state, local and other tribal Law Enforcement Agencies by gathering intelligence, for Law Enforcement Agencies with matters, including but not limited to, covert operations on Tribal property, detention and arrest of criminal suspects, production of information that leads to the arrest, prosecution and conviction of suspects, testifying in court and other duties which ultimately prevent illegal activity within the gaming operations and on other areas of Tribal land.
Prepares written reports regarding any deviations of regulations, internal controls, rules or procedures committed by the gaming operation; issues daily shift report to Supervisor.
Facilitates management of the gaming operation by immediately investigating incidents that occur in the gaming facility.
Provides objective review and act as a representative for requested dispute resolution.
Ensures immediate safety and protection of all tribal gaming operation employees, visitors, and patrons while on Tribal Gaming Operation property.
Works in cooperation with the other divisions of the Agency for criminal background investigations and investigations of any violations of federal, regulatory, or other applicable laws.
Maintain and promote strict standards of confidentiality and professionalism.
Monitors the following for compliance: Tribal/State Compact and National Indian Gaming Commission Minimum Internal Control Standards, Northern Quest Minimum Internal Control Standards and Policies and Procedures for all departments, Kalispel Tribal Ordinance, Kalispel Tribal Gaming Agency Regulations and reports any and all violations.
Gathers surveillance and other related information in response to Tribal Legal Office requests for tort claims, allegations of employee misconduct, over-service of liquor issues and other matters that could greatly impact Tribal assets and the public’s perception of the Tribe.
Provides excellent customer service to customers, other departments and outside law enforcement agencies.
Acts in accordance with KTGA Procedures and exhibits the guiding values of the Department and the Kalispel Tribe of Indians.
Observes, reports and records daily Casino activity utilizing multiple documentation methods.
Observes and records “back of the house” activity, gaming operation and all other departments.
Observes and reports the transport or transfer of assets across Kalispel Tribal Properties.
Observes and reports the access of secured locations within the Kalispel Tribal Properties.
Reports malfunctions of camera equipment, recording pools, or surveillance network issues to Technicians Reviews and analyzes KTGA and Operations documentation for inconsistencies.
Completes functions/tasks assigned by the Licensing Specialist and Internal Auditors as required.
Completes assigned portions of audits and inventory control reviews of Kalispel Tribal properties.
Acts as custodian of evidence and may be required to provide statements to the Gaming Commission and other law enforcement agencies.
Reports procedure deviations and/or deceptive activity of employees or patrons to the Operations department and KTGA Administration.
Make routine walking tours of the Casino floor looking for suspicious or unusual activities.
Must learn, comprehend and comply with all Company policies and procedures, MIC’s, Gaming Regulations and Regulation 31 requirements.
Ensure control/protection of company assets.
Responsible for maintaining a good attendance record.
May be required to be a panelist for the Internal Review Hearings.
May be asked to provide testimony in Tribal, State, or Federal Court proceedings.
Promotes a positive and harmonious work environment by contributing to team effort.