Tribal Family Services Case Manager

KETCHIKAN INDIAN CORPORATION•Ketchikan, AK

19d•$24 - $36

About The Position

The Tribal Family Services Case Manager will provide positive ongoing direct and or/indirect assistance through case management services for children and families at risk of, or involved with Indian Child Welfare (ICWA) or Office of Children Services (OCS). The Tribal Family Services Case Manager will assist families by establishing culturally responsive and strength-based service plans to meet reunification goals and individualized family needs. Works in conjunction with the Victim Services Program Coordinator, Case Management Supervisor (ICW), Safe Visitation Service Coordinator and the Social Services Director to plan and implement programmatic activities concerning supervised visitation/supervised exchange services and the provision of culturally informed parenting education e.g. Motherhood/Fatherhood is Sacred. Works directly with the Alaska DHSS Office of Children’s Services (OCS) Family Services to coordinate supervised visitation for Tribal families. The position will require flexible work schedule to include evening and weekend hours as necessary.

Requirements

Bachelor’s degree in social work or closely related field.
Six (6) years of experience in victim services, probation/court services work; monitoring supervised visitation and supervised exchange; Indian Child Welfare, State Child Welfare System, recruiting, training, and supervising volunteers.
Progressive, responsible administrative/management work that indicates the ability to acquire the particular knowledge and skills to perform the position.
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
CPR certification must be acquired within six (6) months of hire.
Proof of valid driver's license with acceptable driving record (when DL is required for the job).
Knowledge of state and federal “best practice” guidelines for SV/SE Programs.
Knowledge of social work and case management services in a clinical and community-based setting.
Knowledge of the civil and criminal justice system, state child welfare system, ICWA law, victim’s rights, court proceedings, and the District Attorney’s Office.
Skill in writing required utilizing reports, plans, grants proposals, and other written material.
Ability to plan research and collaborate on program funding opportunities with internal and external partners.
Ability to establish program procedures, policies, or guidelines and to relate these to objectives.
Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
Skills in operating personal computers using a variety of computer software.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
Ability to learn and apply program/agency operating policies and procedures.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to work independently as well as with teams.
Demonstrate commitment to improving processes in service delivery.

Responsibilities

Advocate for child and family’s needs and best interests by assisting in the identification of service gaps and community resources to meet identified needs
Works with Tribal families on a daily basis using professional judgment and discretion to assist the parent(s) to address any barriers to the case plan
Process referrals for SV/SE services at Ketchikan Indian Community Family Justice Center
Collaborate with Case Management Supervisor (ICW) and OCS Family Services to conduct initial assessments of families to determine need for safe and supervised visits and exchanges
Develop and implement safety plans in collaboration with ICW program staff and OCS Family Services
Schedules and monitors visitation and exchanges for families accessing services at KIC’s Family Justice Center
Provides detailed, timely and accurate documentation of all visitation and exchange services in confidential database
Provides support and advocacy services to families throughout their involvement with the program
Provides appropriate referrals for additional support services within the Tribe and broader community
Identifies and resolves service gaps and system deficiencies to ensure appropriate service levels and efficient operation
Leads and monitors program work toward accomplishment of established goals
Assists in the collection of data and maintenance of records to ensure proper documentation and reporting of program activities to funding agencies
Represents and advocates for programs within the agency and facilitates the flow of intra-agency communication
Provide culturally informed Parenting Class; such as “Fatherhood is Sacred, Motherhood is Sacred
Receives direction, case supervision through regular meetings with Case Management Supervisor on case consultation
Informs management of identified challenges and opportunities
Attend quarterly Domestic Violence Taskforce meetings to identify topics, venues, and concerns for the Safe Visit/Safe Exchange program
Attend training and development opportunities as determined appropriate by supervisor
Timely and accurate documentation of program activities, including visitation services in written reports to the Victim Services Program Coordinator, Case Management Supervisor, and OCS
Works with Victim Services Program Coordinator and Case Management Supervisor to develop and implement case management protocols, develop/improve policies and procedures related to the SV/SE program
Other related duties as assigned.