Triage Tech

Minnesota Eye Consultants • Bloomington, MN

5d • $20 - $23

About The Position

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. MN Eye Consultants is currently hiring for a full-time (1.0 FTE) Triage Tech for our Bloomington clinic. SUMMARY The Triage Technician is a dual clinical role with primary functions split between handling patient phone calls and triaging ocular concerns to determine the urgency of clinic visits, and performing measurements and tests as part of the patient work up necessary for the provider to determine a diagnosis and provide treatment. Starting pay is $20.00-23.00/hour.

Requirements

• High school diploma or equivalent plus one-year certificate from college or technical school.
• 1+ years’ experience as an Ophthalmic Technician, preferably working in a surgical practice.
• Comprehensive knowledge and proficient use of EHR system preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Triage patient phone calls, answer questions and resolve concerns as directed by the provider to achieve patient satisfaction.
• Determine the urgency for a clinic visit, if at all, and schedule patients accordingly.
• Properly document all calls using the Patient Communication log in the Electronic Health Record (EHR).
• Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patient’s request and/or concern.
• Accurately complete medication refill requests obtained via fax, phone call, and patient portal.
• Other phone-specific duties as assigned.

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees