RN Triage - Centralized Triage

Nevada System of Higher Education

5d•$34 - $53•Onsite

About The Position

The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention. NOTE: MUST LIVE IN ILLINOIS AS THIS ROLE IS ON-SITE. and after a minimum of one year employment, RN's in this role may have the opportunity to work from home/remote if all quality and productivity metrics are met and maintained.

Requirements

Current Illinois RN licensure
Operational knowledge of physician practice
Exceptional interpersonal and communication skills (verbal and written)
Possesses professional telephone etiquette skills
Must be a team player
Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations
Must possess excellent time management skills
Must possess basic keyboard, computer and internet skills
35 WPM typing proficiency
Ability to talk on the phone and type simultaneously
MUST LIVE IN ILLINOIS AS THIS ROLE IS ON-SITE

Responsibilities

responsible for patient care needs through the use of inbound and outbound telephone practice
assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities
Actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention