Triage Supervisor

Pearl Interactive Network LLC

48d • Remote

About The Position

Pearl Interactive Network is seeking to hire a Remote Triage Call Center Supervisor.

The Triage Call Center Supervisor is responsible for providing day-to-day oversight, including benching cases with staff, auditing to monitor efficiency and compliance with policies, and conducting daily rounds.

Pearl offers a Competitive Compensation and Benefits package to include:

Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 1:00 p.m. - 10:00 p.m. EST TuWThFSa

Technical Equipment and Remote Office Requirements:

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.

Requirements

• Master's degree in mental health or Nursing with related psychiatric nursing experience is required.
• Minimum 5 years of behavioral healthcare experience and a minimum of 3 years of managed care experience; or any combination of education and experience, which would provide an equivalent background.
• Active, unrestricted license in a mental health field such as an LCSW, MHC, LPC, LMFT, LMHC, LBS, etc.
• Experience in counseling, social work, and mental health services. Behavioral health experience preferred
• 1 year of leadership experience is preferred.
• Must be a U.S. Citizen
• This position requires the ability to obtain and maintain a federal Public Trust background investigation, which includes criminal history, employment, education, and credit checks.
• Strong MS Office skills (Word, Excel, PowerPoint)
• Comply with all HIPAA Compliance regulations
• Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
• Ethernet cable access. Wi-Fi-only connectivity is prohibited.
• Private and secure workspace within your home. Away from noise and distractions.

Nice To Haves

• Military spouse or family member experience in a military community is highly desirable

Responsibilities

• Facilitate and participate in staff training.
• Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures.
• Participate in staff meetings and clinical conferences.
• Ensure performance guarantees are met or exceeded. Interface with external and internal customers to ensure optimal efficiency of service.
• Hire, train, coach, counsel, and evaluate the performance of direct reports.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level