Triage Specialist

Motional•Las Vegas, NV

1d•$67,000 - $84,938

About The Position

A Triage Specialist is responsible for accurately reviewing data that has been collected from, but not limited to Public Road Evaluation (PRE) testing and performing first-level Root Cause Analysis and quality checks for third party Triage Contractors. They communicate between Engineering and component teams and help to improve Triage outcomes. This role will identify gaps and assist in creating processes that will enhance Triage throughput. Efficiency and quality is critical, but ultimately, a Triage Specialist plays a key role in maintaining the safety standards of how the AV performs on the road.

Requirements

Enthusiasm for the AV industry as well as safety and mobility
Be proficient in working across a suite of proprietary software tools and applications
Ability to understand technical terminology regarding the software stack and each contributing component
Work in a fast-paced, dynamic environment across multiple time zones with strong communication and collaboration
Demonstrated problem-solving skills and ability to think logically and remove bias from the evaluation of problems
Posses a detail-oriented mindset focused on safety
Strong troubleshooting, debugging, analytical, and creative problem-solving skills
Have a strong attention to detail and be able to work independently
Effective time management skills
Able to analyze data for long periods without sacrificing efficiency and accuracy
Experience in data quality assurance
Experience with software engineering concepts, including requirements analysis, source control, and build processes

Nice To Haves

Experience using issue tracking and configuration management tools (E.g: Atlassian Confluence, Jira, Git.)
Experience with software release management and release testing
Entry-level experience with Linux and scripting languages (E.g: Bash/Shell, Python)
Data Analysis experience and SQL
Experience with the testing of autonomous vehicles
Thorough understanding of robotics systems, including sensors, actuators, mechatronics, and software systems

Responsibilities

Perform Level 1 Root Cause Analysis (RCA) on several different test modalities, including, but not limited to, public roads, closed courses, and simulation
Work closely with third-party Triage contractors to help improve quality and throughput
Closely partner with the Autonomy Team to maintain a rapport for a rapid and iterative feedback loop
Drive the issue identification, analysis/introspection, mitigation, and reporting lifecycle with the System Performance engineers
Thoroughly understand the different components of the software stack and maintain knowledge as things change, including expected behaviors and visual representation across various tools
Show initiative and be a valued team member in our innovative, fast-paced, technical environment where cooperative teamwork across locations is the norm
Analysis of simulated AV scenarios
Accurately categorize events into a range of categories and types
Tag logs to reflect search optimization and metrics which are appropriate for each
Create and manage events on internal Triage developed tooling
Investigate any logs that have extenuating circumstances that may have previously prevented a reviewer from completing their task, ending in a fully reviewed log
Participate in the recurring standup to address new concerns and assignments that may need to be undertaken. This may include new information on which routes need to be prioritized and changes in the Triage process that need to be implemented
Oversee and aid in the training of new team members and provide feedback on any misidentified incidents, and coach best practices to improve team efficiency
Provide feedback on newly implemented tools and ways that they have impacted the review process in both a critical and positive manner
Create and update process documentation as needed
Able to travel domestically
Other duties as assigned