PRSS Triage Specialist
About The Position
Diversion Hub serves justice-involved individuals in Oklahoma, Canadian, and Cleveland Counties by uniting multiple support agencies under one roof. Through coordinated services, we provide resources that stabilize lives and reduce involvement in the criminal legal system. The Triage Specialist serves as an essential support role for higher-need clients who may struggle with stability, appointment follow-through, or emergent needs. This position provides immediate triage, fills service gaps for the case management team, and applies de-escalation and crisis-intervention skills when urgent needs arise. The Triage Specialist will also participate in the Crisis Intervention Task Force, ensuring that clients are connected quickly and effectively to the right resources and support:
Requirements
- Certified Peer Recovery Support Specialist (PRSS) required.
- 1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area.
- Clearance of background check.
- Must have own transportation for site visits.
- Valid driver’s license and insurance on motor vehicle in accordance with state law and agency requirements.
- Intermediate computer, mobile device and internet skills with knowledge of software programs including but not limited to: Windows and Microsoft Office Products Cloud-based File Sharing such as Google Drive and SharePoint Adobe Products Client Databases
- Must have excellent command of English language and grammar, both verbal and written.
- Must be able to manually operate and use a computer.
- Must be able to clearly hear and understand telephone conversations.
Nice To Haves
- A working knowledge and interest of the criminal legal system.
- Passion to serve those that have been impacted by the criminal legal system.
- Demonstrate excellent oral and written communication skills.
- Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
- Possess maturity and judgment consistent with the high level of responsibility.
- Demonstrate flexibility in position requirements.
- A proven track record developing and maintaining community partnerships and collaboration.
- A proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
- Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
- A hard working, positive, mission-driven and extroverted work style.
- A welcome attitude to constructive criticism of their work.
- Analytical skills, quantitative and qualitative.
Responsibilities
- Demonstrating the values expected within the program and promoting the mission of the organization.
- Engaging directly with clients who present higher needs or urgent circumstances, including those struggling with maintaining appointments or following through on services.
- Conducting triage assessments to identify immediate safety concerns, gaps in service, and priority needs
- Applying trauma-informed and evidence-based de-escalation techniques when necessary to stabilize situations.
- Providing stop-gap support for the case management team by assisting clients with urgent needs between appointments.
- Participating in the Crisis Intervention Task Force, offering insight into client challenges and advocating for systemic solutions.
- Maintaining clear and timely documentation of all triage interactions, service connections, and referrals in Salesforce.
- Collaborating closely with case managers, justice navigators, service navigators, and partner agencies to ensure smooth handoffs and continuity of care.
- Facilitating client access to critical supports such as housing, transportation, food, court obligations, employment, ID assistance, behavioral health, and recovery resources.
- Submitting all required triage-related reports timely and accurately.
- Adhering to agency code of ethics and professional standards, including strict client confidentiality.
- Attending all staff development, trainings, and meetings as required.
- Any other duties within the scope, spirit, and purpose of the job and/or organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
