Triage RN, Endocrinology

Mass General Brigham•Dover, NH

1d•Hybrid

About The Position

Mass General Brigham Medical Group, a system-led operating entity of Mass General Brigham, delivers high-quality, low-cost, innovative community-based ambulatory care. Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers Endocrinology and Diabetes Care at its state-of-the-art facility in Dover, NH. This practice provides care for patients with endocrine conditions, including diabetes, thyroid disorders, and a broad spectrum of other hormonal disorders. The expert team focuses on specialized diagnostics and treatment, including advanced patient education programs. The organization is seeking a 32-hour Triage RN to join its Endocrinology team. The practice is open Monday through Friday from 8:00am to 6:00pm, with staggered schedules. In this position, patient care is delivered predominantly over the phone, with limited face-to-face interaction. Nurses will independently assess patient symptoms, medication questions, and chronic disease concerns related to endocrinology, using established triage protocols. The position will be onsite for the first 6 months for orientation and training, with an opportunity to transition to a hybrid schedule allowing up to one day remotely each week. While primarily phone-based, occasional in-person nurse visits will be required. Employees may also be asked to float to other departments in the WHP system for cross-coverage during staffing shortages.

Requirements

Associate's Degree Nursing required
Registered Nurse [RN - State License] required
Clinical nursing experience 0-1 year required
Proficient knowledge of nursing principles, practices, and procedures.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic healthcare environment.
Demonstrated commitment to continuing education and professional development.
Familiarity with electronic medical records (EMRs) and healthcare technologies.

Nice To Haves

Bachelor's Degree Nursing preferred
Basic Life Support [BLS Certification] preferred
Ambulatory care or outpatient experience 1-2 years preferred
At least 1 year of nurse triage experience
Proficiency using the Epic EHR
Clinical experience in an endocrinology setting
Open to nurses from other clinical backgrounds who are interested in transitioning into a triage-focused, phone‑based role

Responsibilities

Deliver direct patient care and support in our ambulatory care unit, ensuring high nursing standards.
Conduct patient assessments, devise care plans, and assist in outpatient procedures with a focus on patient comfort and safety.
Educate patients and families on treatment plans, medications, and post-procedure care.
Collaborate closely with healthcare professionals to coordinate comprehensive patient care.
Administer medications, perform IV therapy, and maintain accurate patient records in compliance with regulations.
Uphold infection control protocols and maintain a safe environment for patients and staff.
Independently assess patient symptoms, medication questions, and chronic disease concerns related to endocrinology—such as diabetes, thyroid disorders, and other hormonal conditions—using established triage protocols to guide clinical decision‑making.