Triage Pharmacy Technician

Polaris Pharmacy Services•Des Plaines, IL

7d•$19 - $22

About The Position

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. Job Summary: Triage is responsible for sorting incoming documents and routing to appropriate folders, contacting facilities for clarifications, and handling inbound service calls. Technicians must be responsive and courteous when addressing our customers' needs while on the phone. Successful Triage staff are dedicated to meeting the expectations and requirements of internal and external customers; understanding customer information and using it to improve the products and services we deliver.

Requirements

Knowledge of brand name/generic medications preferred.
Experience with alpha-numeric data entry
Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
Basic math computation skills
Knowledge of SIG codes preferred.
Proficient in Microsoft Excel, Word, and Outlook required.
Able to read, write, speak, and understand the English language.
Able to work at a moderate speed.
Good organization/Attention to detail
High School diploma or equivalent required
Pharmacy technician licenses/certifications required by state regulations and state of practice.
Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)

Responsibilities

Triage incoming orders according to priority
Answer phones/handle customer issues
Resolve and answer questions about customer needs and requests.
Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures
Comply with government and department policies regarding safety, attendance, and dress code.
Follow all applicable government regulations, including HIPPA.
Ensure safety policy and procedures are consistently adhered to and practiced.
Other duties as assigned; Job duties may vary depending on business needs.